Payments Services Manager

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

Your Role:
The Payment Service Manager is responsible for the delivery and support of daily transactional services to the branches and our members, also responsible for monitoring the integrity of member data and aims for greater efficiencies and quality in their activities whilst not compromising the support and services provided to members and Australian Military Bank employees.

The role of the Payment Services Manager is to manage the team to deliver the daily banking operational tasks are completed which include, but is not limited to; Direct Entry(DE), SWIFT processing, Mistaken Payments, Recall of Funds, Traces, NPP investigations, card ordering, card disputes, opening and maintenance of Term Deposits and Business accounts and Deceased Memberships, Bank accounts reconciliation, member statement validation, member complaint handling are all completed in a timely manner with a high level of accuracy. The Payments Service Manager is also responsible for the Visa Card disputes process.

About You

The role of the Payment Services Manager is to manage the team to deliver the daily banking operational tasks are completed which include, but is not limited to; Direct Entry(DE), SWIFT processing, Mistaken Payments, Recall of Funds, Traces, NPP investigations, card ordering, card disputes, opening and maintenance of Term Deposits and Business accounts and Deceased Memberships, Bank accounts reconciliation, member statement validation, member complaint handling are all completed in a timely manner with a high level of accuracy. The Payments Service Manager is also responsible for the Visa Card disputes process.

To be successful in the role you will demonstrate the below key attributes and experience:

- Minimum 3 years' experience managing a team with a bank, credit union or payments company with a substantial knowledge of Payments and banking. SWIFT messaging, card dispute processing and payment service knowledge and experience.
- Ability to oversee and manage payment systems and external outsourced managed payment service providers
- A proven track record of managing the delivery of payments services tasks in a bank/credit union/payment services provider
- E-Payments Code knowledge
- AusPayNet Procedures
- Visa Core Rules and Visa Product and Service Rules
- Visa and Eftpos card profiles
- Cuscal and Vigil systems knowledge
- Strong organisational skills
- Excellent communication skills

**Benefits**:
Working with Australian Military Bank will provide you access to a great range of benefits including:

- Staff Banking product + Services discounts
- Novated Leasing options
- 4 weeks Paid Parental + Purchased Leave option
- Referral Reward Program
- Employee Assistance Program
- Annual Flu Shot + Blood Donor Leave
- Polo Shirt provided
- Service Awards

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today