Homecare State Manager

Hybrid role - Work from home 2 days per week
- Located in Melbourne, Victoria
- Looking to establish your career with a Leading Homecare Provider

Healthcare Australia (HCA) are currently looking for a
**State Manager** to become a valued member of our Home Care team in Melbourne.

HCA provides leading aged care support services throughout Australia through Aged Care Government Funding and self-funded individuals. Our goal is to provide the best quality support and care based on the Client’s lifestyle and needs.

**The Benefits**:
We believe in making sure our team have a work life balance and are fully equipped for their role requirements. Therefore we offer a number of opportunities to maximise your experience at HCA.
- Hybrid role - 2 days’ working from home
- Travel reimbursed per kilometre
- Ongoing training and support within your role
- Access to a Virtual Wellness program
- 3 funded Employee Assistance Program sessions
- Happy Birthday to you The day off on your birthday each year
- Future career opportunities with an expanding national organisation

**About the role**:
The State Manager is responsible for the the successful delivery of the end-to-end customer journey in line with Healthcare Australia’s (HCA) strategic objectives. This is achieved through the leading and management of the Business Development and Onboarding, Recruitment, and Customer Care.

This leadership role will direct the provision of high-quality services through service and workforce planning to build HCA’s customer base and market share within the Aged Care sector to achieve annual budgets and growth targets.

**Responsibilities**:

- Lead the development and implementation of business development and customer care initiatives to deliver growth targets
- Manage the Customer Care Team to ensure all service delivery compliance and reporting requirements are being met; specifically related to Service Agreements, Funding Management Activities and Plan Reviews and customers’ funding is managed effectively
- Ensure all customers’ documentation and case notes are up to date, complete and of a high standard
- Lead the Recruitment team to onboard and build our workforce capacity and capability to deliver an excellent workforce experience
- Monitor the quality-of-service delivery in accordance with Aged Care Quality and Safety Commission Act 2018
- Comply with company policies and procedures including business principles, misconduct reporting procedure and competition law compliance policy to meet HCA’s expectations
- Conduct and document monthly supervision of all direct reports
- Manage any training needs or performance issues

**About you**:

- Relevant tertiary qualifications or experience in Healthcare & Business Development
- Minimum three years’ experience and success with managing people and teams effectively
- Strong understanding and experience in Aged Care, Relationship building and Stakeholder Management
- Experience and success in working in a customer focused service business
- Experience in managing business development initiatives and activities preferably gained within a aged care/healthcare environment
- Demonstrated prioritizing, time management and leadership skills
- Strong administrative and organisational skills
- High level communication skills, written and verbal
- Advanced knowledge and use of MS Office and Customer Relationship Management (CRM) systems
- Current or willing to obtain National Police check
- 3 x Covid-19 Vaccinations and yearly influenza vaccination

Are you looking to join a market leader and contribute towards delivering the highest level of Homecare services in Australia? If yes, then HCA is the right Employer for you. We are a people-centric business with our core values being the heart and soul of all that we do. If
**you want to be a part of a team that are passionate about Aged Care** then