Customer Service Support Officer

**TAFE NSW Life-Changing Careers**

**Customer Service Support Officer**

**Kingswood Campus**

**Temporary full-time until 31 July 2025**

**$84,647 package includes salary ($74,912 - $82,688), employer’s contribution to superannuation and annual leave loading.**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs.

**About the role**

TAFE NSW is currently recruiting for a Customer Service Support Officer to be a part of the Institute of Applied Technology (IAT) team. The IAT is a flagship educational centre with state-of-the-art simulated workplace environments and maker spaces, equipping the next generation of trades workers with the skills fundamental to building smart cities of the future.

As a Customer Service Support Officer, you will be responsible for delivering quality support to our students and digital systems. You will manage multi-partner client relationships to maximise enrolments for the IAT and champion the retention and completion of students, ensuring excellence in customer experience.

**About You**

You'll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.

**Highly Desirable**
- Experience in a high-volume Customer Service/Contact Centre environment
- Exposure to enrolments, course content information or other activities within the education sector
- Proven ability to manage and resolve complex customer issues effectively while maintaining a high level of professionalism

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEST Sunday 15 September 2024**
- Your current resume
- Your cover letter

Targeted Question: Describe a recent customer service situation you handled personally. Assess the quality of the service you provided, and suggest two improvements for this interaction, explaining your reasoning for each recommendation.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.