Customer Service Leader

1 day ago

Kingswood Park, New South Wales, Australia Penrith Gaels Club Full time

CUSTOMER SERVICE LEADER(Duty Manager)

The Club is now seeking an experienced and customer focused industry professional to join and lead the team in the important role of Customer Service Leader. Reporting directly to the CEO, you will be familiar with all aspects of taking responsibility for the day-to-day operation of a licensed premises.

Your Accountabilities:

  • To understand operations of gaming, food and beverage outlets and to be able to work within and supervise these departments
  • Ensure continuous improvement of service standards
  • Delegation of work flows
  • People management and leadership including training & rosters
  • Liaise with Senior Management team on various Club initiatives
  • Assist with functions when required
  • Develop a rapport with Club members and guests
  • Ensure compliance with the registered Clubs Act, Liquor Act, Food Act, RSA and RCG and HACCP and Gaming Regulations
  • Opening & closing of Club

Your Attributes:

  • Minimum of 2 years management experience
  • A "hands on" approach
  • Solid technical background in gaming
  • Have an impressive eye for detail
  • Consider grooming and personal presentation an important part of creating a positive first impression
  • Experience within a multi-skilled Club environment – Gaming, F&B, Functions, Reception
  • Ability to build a coherent team and provide a high level of customer service
  • RSA & RCG Certified – Senior First Aid preferred
  • A friendly and out-going nature
  • An ability to lead a small team and enthuse them to CARE
  • Outstanding customer service skills
  • Excellent communication skills (particularly verbal)
  • A calmness under pressure
  • A good practical knowledge of WH&S principals
  • Sound conflict resolution skills

Your Benefits:

  • Leadership role
  • Rotating Roster
  • Uniforms provided
  • On-site parking

This is an opportunity to work alongside a passionate CEO who is people and service centric  You will be enthused by his energy and supported to bring about continual improvement both personally and professionally.  This is a role that is ideally suited to someone that has demonstrable experience at a similar level and who is has established themselves as a balanced leader that is patient, direct and not easily set-off their game

Please email a cover letter and resume to by Friday 31st October 2025

If you wish to chat about the position feel free to contact me

Regards

Sharon Tassell

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