Unified Communications Consultant

5 days ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- Technical Certification Bonus offered for your continuous learning and development
- Tailored career progression opportunities
- Flexible working options
- The ability to do what you love, in an environment that supports you
- Awesome work environment - monthly company wide recognitions, social club, sporting teams, discounted technology purchases, and more

**Your role**:
As a UC Consultant, you will be responsible for Solution delivery, Support and Technical Pre-sales solutions for our clients.

Solution Delivery
- leading or working within a team to deliver solutions to our clients based on the required scope

Support
- be accountable for service related issues, including Moves, Adds and Changes. You will be a L3 technical resource for escalations.

Technical Pre-sales Support - Providing technical support to pre-sales team for business aligned design discussions, quotations, proposals, RFIs, RFPs.

**Key responsibilities**:

- Support internal Telecommunication products and Video conferencing.
- Support Microsoft Teams Calling, SIP trunks, Hosted Telephony, On premise UC and Video Conference solutions for clients
- Pre-Sales Support with internal pre-sales teams, Provide solution design, project scoping, bill of materials and technical explanations.
- Onsite deployment of UC equipment
- Project delivery of Microsoft Teams Calling, SIP trunks, Hosted Telephony, On premise UC and Video Conference solutions for clients
- Senior Technical Resource in the escalation of support requests as an L3 resource
- Provide technical knowledge transfer to other UC team members
- Work towards billable hours targets
- Ensure adherence to our Service Delivery policies, processes and procedures
- Strive for high levels of customer feedback scores
- Maintain ownership of incidents and escalations at client sites
- Ensure support SLA targets are achieved

**Key skills and qualifications required**:

- Minimum of 5 years’ experience in delivery and support with technologies such as Microsoft SFB/Teams Calling & Meeting Room Video Conferencing, Cisco Call Manager, BroadSoft Cloud PBX, Mitel or equivalent
- Understanding of VOIP and network related settings which effect VOIP.
- Experience in deploying Microsoft Teams Calling, SIP trunks, Hosted Telephony, On premise UC and Video Conference solutions
- Understanding of UC requirements from a user perspective
- Ability to work in a billable hour’s environment
- Passion for customer service
- Ability to work autonomously

**Note**:As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT **is an equal opportunity employer.

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