Client Success Coordinator

2 weeks ago

North Sydney, Australia Nine Full time

Company Description

Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.

Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.

**Job Description**:
The Subscription and Growth division within Nine Publishing is responsible for brand marketing, subscription revenue, audience growth and commercial amplification across consumer and corporate

As the Client Success Coordinator you will support the growing Corporate Subscription and Licensing Business by providing high level customer service and post sale support to Corporate Subscription clients across the AFR and Metro Publications.

Day to day you will:

- Set-up and onboarding of corporate subscriptions clients across online and print.
- Ensure clients gain access to publications in a timely manner.
- Manage inbound/outbound calls from/to clients, address issues and provide support over the phone
- Troubleshoot technical and access issues for online subscriptions as well as general customer service support.
- Provide post sale support to Corporate Subscription clients including updating account details, users and publications.
- Provide effective, timely and accurate responses to customer enquiries.
- Responsible for the hygiene and management of the Salesforce data set and ensuring case and user information is up to date
- Assist with reporting where required
- Keep records of customer interactions, compile reports on overall customer satisfaction

Please note this position offers hybrid working (office / work from home.

**Qualifications**:
What we would like to see demonstrated on your resume:

- Excellent customer service and communication skills
- Strong attention to detail
- Digital and print media awareness and experience is ideal
- Computer literacy - proficient in MS Office and Google Suite
- Internal system knowledge eg cyber-sell, salesforce is ideal
- Ability to operate collaboratively as part of a team, or autonomously in a fast-paced, deadline-driven, dynamic environment.
- Excellent organisation and time management skills

Additional Information
**Life at Nine**

Nine is a people business. Being part of the team means you’ll be in a culture that promotes creativity and innovation, diversity and inclusion, is open to feedback, rewards impact and ensures everyone is heard. Importantly, you'll receive the following:

- Career development and quality training
- Up to 16 weeks paid primary carer’s parental leave
- Discounts on lifestyle, entertainment, and leisure memberships, including health insurance, dental and gym
- Discounts on products and services with corporate partners

**Our Commitment to Diversity and Inclusion**
- Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes._

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