Client Success Coordinator

2 days ago

North Sydney, Australia Emarsys Full time

**Client Success Coordinator (Graduate role)**

Clients are the lifeblood of Emarsys and the Client Success Team is responsible for the Satisfaction, Retention and Growth of those Clients. The Team will turn our Clients into Emarsys advocates by understanding their goals and demonstrating how our technology and services can drive business results as well as guiding them to get the most out of their investment in our Client Engagement Platform.

Areas of Responsibilities:

- Preparation and analysis of internal data to assist the Client Success Team develop and implement effective marketing campaigns for the promotion of Emarsys products and the management of our customer accounts
- Independent creation of marketing analyses and reports for customer meetings, to encourage the retention of existing customers and the attainment of new clients.
- Preparing marketing materials and proposals to assist on quarterly business review presentation
- Salesforce CRM operational maintenance and hygiene
- Work in and with our B2C Marketing Software - campaign + automation production
- Conduct Client Satisfaction Surveys (Net Promotor Score
- NPS calls) regularly to existing clients to collect feedback and assist in renewals processes.
- Manage client tickets that involve the delivery of services including SMS campaigns, template edits, and campaign testing
- Assist in organizing marketing events e.g. Evolution, Client Dinners, Webinars, Awards (ORIAS, NORA, Which 50)
- Assist in content production for case studies and press releases
- Assist in social media marketing
- Online research of information, e.g. market analysis, benchmarking, etc.

**Requirements**:

- Passion for technology, e-commerce, marketing and all things digital
- Ability to multi-task in a fast-paced and dynamic environment.
- Passion to learn and ability to grasp quickly.
- Great communication skills; both written and verbal.
- Technically savvy with the ability to demonstrate a good level of competency using Microsoft. Excel, Word, PowerPoint, Google Sheet etc.
- Process and task oriented; very organized and diligent.
- A positive attitude.

**Job Types**: Full-time, Fixed term, Graduate
Contract length: 12 months

**Salary**: $28.00 - $32.00 per hour

**Benefits**:

- Employee mentoring program
- Free drinks
- Free food
- Paid volunteer leave
- Professional development assistance
- Work from home

Schedule:

- Flexible hours
- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in NORTH SYDNEY, NSW 2060

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