Client Success Officer

North Sydney | Permanent | Full time

At Monoova, we are all about freeing businesses to scale. That is why we have designed world-class, bank-grade, global payment solutions to allow businesses to do what they do best. Since our start in 2017, we have been leading the payments innovation in Australia by delivering scalable solutions to businesses. Helping businesses to automate how they receive, manage and pay funds is our Monoova mission. Our clients are among some of the most innovative companies around, whilst building partnerships with ethical entrepreneurs is part of our expansion strategy. Our commitment is to make money move as fast as our clients grow - with passion for excellent product to sustain the digital economy of the future. As we are rapidly growing and expanding, we are on looking for tremendous talent to join the Monoova movement.

**Our Values**:
**_ People First_** - We are scaling fast, but we will grow with empathy and kindness - to our people and clients.

**_Better, together_** - We will always find a solution, but we know we can do it better together.

**_ Passion for Product_** - We are built on one common mission, to build the best product for our customers.

**_ Think Big. Brave. Bold._** - We will never stop innovating or pushing boundaries to stay ahead of the curve.

**_ We’re only human_** **- We can’t always win, or always be right. But we will always be honest, authentic and accountable.

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**What you’ll be doing**:
The Client Success Officer is an integral member of the Monoova team. You will acquire a uniquely broad understanding of all aspects of the business with a focus on our Automated-Payment Services. When faced with a new challenge, your colleagues turn to you for guidance. Your key responsibility will be managing client relationships and ensuring client satisfaction.

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**In this role, you’ll be**:‍
- Safeguarding the revenue of the payments business
- Providing existing clients with excellent, timely, considered service
- Supporting the effectiveness of the growth team
- Developing internal and external processes within the broader team
- Understanding our offering across all business lines
- Responding to incoming queries of existing clients
- Building strong relationships with our external service providers and partners to allow you to draw on their resources when needed to service our clients
- Working closely with sales, compliance and product, you support the onboarding of clients

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**What we need from you**:

- Excellent written and verbal communication skills.
- Demonstrated high levels of attention to detail.
- Tech-savvy and ease in picking up new systems.
- Ability to work collaboratively when necessary
- Work well under pressure.
- Honest, reliable and punctual.

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**Your experience and knowledge**
- Highly organised with the ability to effectively time manage and prioritise tasks
- Some familiarity with finance and/or payments platforms
- Ability to acquire a sufficiently strong technical understanding of our products and services to be able to respond to client queries in an independent manner
- Some familiarity with the crypto industry is desirable

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**Monoova Culture and Benefits**
- Hybrid working arrangement so you can enjoy more flexibility.
- Short-term incentive program to thank our employees for all their hard work and dedication.
- Birthday leave, because why would you want to work on your birthday
- 16 weeks paid parental leave for primary carers, so you get extra time with your newborn and to recover.
- Annual IT allowance - for all your personal IT needs.
- Culture valuing career progression and development.
- After hours travel and meal allowance. We understand work doesn’t always end at 5pm, so we want to ensure you are well feed and safe when putting in the extra hours.
- Monthly team engagement events to promote a fun, dynamic and supportive team culture.
- Employee Assistance Program to ensure your wellbeing is key

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**Key Stakeholders**
- Externally: Clients and Partners
- Internally: Sales, Product and Compliance