Client Success Coordinator

1 week ago

Sydney, Australia fracTA Full time

**Customer Success Coordinator -** Sydney

Deloitte Tech 50 Fastest growing companies in Australia

You’ll be the heartbeat of their Customer Success Team, ensuring no member ever slips

through the cracks and every moment with us feels supported, clear, and seamless.

**Here’s a taste of the day-to-day**:
**Organise the chaos**
- Own ClickUp, helping to make sure all members are on track, and nothing gets missed
- Keep schedules, info, and processes clean and humming
- Be the safety net for anything that has the potential to fall through the cracks

**Drive community engagement**
- Keep the Skool platform buzzing; responding to posts, questions, and needs within 24 hours
- Guide members to the right tools, training, and touchpoints
- Help new members feel welcome and supported from day one

**Be our virtual front desk (with heart)**
- Run the reception room during live coaching calls
- Join onboarding sessions to connect with new members
- Support live calls and make our coaches look great (and feel even better)

**Support where it counts**
- Triage Meta support issues and keep members in the loop
- Help manage the inbox and coordinate 1:1 coaching sessions
- Jump in where needed. No job too small, no moment too messy

**Who You Are**
- You’re the person people trust, but with warmth, speed, and scary-good attention to detail.
- You’ve got circa 3 years in a customer success, admin, ops or support roles
- You’re a top-tier communicator. Written, verbal, all of it
- You’re Sydney-based (or nearby) and cool with hybrid flexibility
- You’re tech-savvy (extra points for Zoom + Skool know-how)
- You spot what’s missing, fix what’s broken, and don’t need micromanaging
- You’ve got a helpful heart, a calm head, and a professional edge

**Job Types**: Full-time, Permanent

Pay: $50,689.07 - $90,000.00 per year

Ability to commute/relocate:

- Sydney NSW 2000: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Sydney NSW 2000

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