Technical Support Specialist

2 weeks ago

Newcastle, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Are you ready to take next step in your career and make a meaningful impact in the NSW Workers Compensation Scheme? As EML, we’re continuing to grow and evolve, and we’re looking for passionate and skilled Technical Specialists to join our dynamic team.

This is your chance to work across many of our diverse portfolio, including our corporate portfolio, and play pivotal role in shaping outcomes that matter. With our tailored growth and development programs, we’re committed to supporting your career progression and helping you reach your full potential.

The purpose of these role is to improve business outcomes with Quality and Outcome Measures; increase capability through reviews, feedback and coaching and providing technical support to our Claims Operations Teams.

These roles will be full-time, pemanent positions and can be based in Newcastle, Sydney, Parramatta or Gosford offices, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES
- Identify continuous improvement opportunities through reporting and insights gained from QA and other feedback channels.
- Provide support to claims teams with items such as section 39, subsequent liability (for duly made claims on a easonable excuse), retiring age claims etc.
- Quality and Outcome measure improvement - coaching completed on at risk claims or where opportunity area is identified with a demonstrated improvement in results.
- Improve overall quality of decisions relating to liability/work capacity/PIAWE/weekly payment entitlements and communication through effective training and quality reviews.
- Completion of accurate reporting relating to contractual measures/targets/projects/initiatives and coaching outcomes.

ABOUT YOU
- Must have sound knowledge of the NSW Workers Compensation Legislation and Guidelines (Case Managers must have a minimum of 2+ years’ experience within NSW workers compensation).
- Be able to proactively autonomously and as part of a team.
- Ability to develop strong working relationship at all levels across multiple groups and segments within the business.
- Legal background is desirable but not essential.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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