Technical Specialist

2 weeks ago

Newcastle Maitland Hunter, Australia GIO (Suncorp Group) Full time $90,000 - $120,000 per year
  • Provide a high level of technical expertise to the NSW Workers Insurance business
  • Newcastle location /hybrid wfh
  • Permanent role

About the role:

The purpose of this role is to provide a high level of technical expertise and strategic insight to assist in the development of appropriate strategies to enable the department to meet business objectives.

The Technical Specialist also provides a high level of technical support to ensure consistency of approach to factors which impact claims cost and to assist in the development of technical staff.

What you'll do:

  • Provide technical expertise and support to the Manager, Tail and Claims Performance & Delivery to assist with strategic claims management decision making across all products
  • Provide technical expertise and/or mentoring to support the development of technical staff to ensure appropriate performance standards are achieved
  • Provide consistent and high-quality advice and sign off support to technical staff to ensure consistency of approach to factors which impact claims cost
  • Provide regular analysis of audit results (internal & external) and implement and develop frameworks to improve performance
  • Provide regular analysis of claims trends and provide recommendations to improve performance
  • Ensure departmental procedures and training are in-line with business objectives and legislative and procedural requirements, and are updated/amended as required, to ensure they always remain current.

What you'll bring

  • Extensive experience handling complex Workers Compensation claims, particularly supporting small business clients
  • You possess in-depth technical knowledge of personal injury claims and all relevant legislation
  • Strong communication and interpersonal skills are essential, along with the ability to collaborate effectively and build positive relationships with stakeholders.

What we can offer you:

  • Competitive benefits package and excellent work culture
  • Excellent discounts on a range of retail favourite stores as well as insurance products
  • A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
  • Invest in your brighter future with ongoing study support and career development programs

About Suncorp:

Suncorp is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

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