Technical Advisor

• High potential career development opportunity to join our growing NSW Workers Insurance business
• Make a real difference providing quality outcomes for our customer and business
• Newcastle Location / hybrid wfh
• Permanent role

About the role

The Technical Advisor will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims management. You will be responsible for supporting the Claims Advisors to make timely and appropriate decisions and ensuring claims strategy is cost effective and tailored.

You will also coach and mentor Claims Advisors to ensure sound decision making and to assist the development of legislative and regulatory knowledge and skills.

What you'll do:

• Act as the subject matter expert for the immediate team in area of specialisation and is the main point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes or procedures
• Provides specialist technical and/or professional advice for the authorisation and approval of complex claims involving analysis and experience to arrive at the correct course of action
• Increase awareness of the cost and consequence of technical decisions
• Provide technical expertise and support to ensure ongoing quality decisions and outcomes
• Actively share knowledge, advise and coach others to build and develop technical capabilities to create a 'high performing team environment'
• Work collaboratively with the Technical Specialist and Leader to identify development opportunities for individuals and the team

What you'll bring:

• Proven experience in NSW Workers Compensation
• Experience in a technical role within personal injury insurance e.g., Technical Advisor, Technical Specialist, WPI & Litigation Specialist, IDR Specialist - preferred
• Experience in managing high risk claims areas such as litigation, WPI, Work Injury Damages, Section 39 claims, Internal Dispute Resolutions within the NSW Workers Compensation Scheme - preferred
• Experience in drafting and peer reviewing dispute notices – required
• Demonstrated understanding of current Workers Compensation Legislation – required
• Reasonable understanding of medical terminology – preferred.

What we can offer you:

• Competitive benefits package and excellent work culture
• Excellent discounts on a range of retail favourite stores as well as insurance products
• A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
• Invest in your brighter future with ongoing study support and career development programs

About Suncorp:

Suncorp is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.