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Ict Helpdesk Officer

2 weeks ago

Canberra, Australia HAYS Full time

**Your new company**
You'll be working in a small, high performing team within a highly regarded prestigious Commonwealth board that provides a unique, critical service to the Australian community.

**Your new role**
- Microsoft Office 365, OneDrive, SharePoint Online, and Dynamics 365
- Joomla CMS supporting the staff intranet and Court internet sites;
- CISCO platforms to manage IP-phones, messaging/presence, and videoconferencing;
- Case Management System (Lotus Notes based);
- Finance One FMIS;
- TRIM/RM/CM for records management

Your position covers various components of Level 1 support and will primarily involve providing helpdesk support to users in relation to the boards ICT systems, assisting with the operation and maintenance of key systems and infrastructure, assisting with management of the boards ICT assets and liaising with contractors and suppliers.

**What you'll need to succeed**
To be successful in this position, you'll need:

- Demonstrated experience in first and ideally second level support in an environment with servers operating Microsoft Windows (2008/12/16 and 19) and Exchange 2016, and desktops/laptops operating Windows 10.
- Demonstrated experience in providing first and ideally second level support for Microsoft cloud technologies including Officer 365, SharePoint Online, OneDrive, or Dynamics 365.
- Well-developed analytical and trouble-shooting skills.
- Well-developed communication skills including the ability to liaise effectively with a wide variety of stakeholders including executives, staff, contractors and suppliers.
- Well-developed organisational and time management skills, with the ability to establish clear priorities from competing demands.
- Solid understanding of Networking, Active Directory, Exchange and instant messaging platforms.

**What you'll get in return**
- Initial six month contract with the potential of permanency
- Attractive hourly rate
- Work within a small, supportive high performing team
- Opportunity to further strengthen and develop your skills across an extensive range of IT support duties.

**What you need to do now**

**LHS 297508** #2725055