Property Services Manager

LDK Healthcare is building Australia’s most innovative seniors living villages, delivered through a genuine continuum of care, in world-class vibrant communities, that will truly be worthy of our seniors.

Our vision is to create the most loved seniors’ villages in Australia, through our ‘one move’ promise. At LDK Healthcare, our three core values that we live and breathe by every day, are Love, Decency and Kindness. Every aspect of our business has only one thing in mind - our residents.

**Position Purpose**

To establish a consistent property performance standard for the village, coordinating the asset management of the portfolio to ensure optimisation of assets while establishing centralised governance frameworks regarding the provisioning, maintaining, and upgrading of portfolio assets delivered in a decentralised geographic model.

**Position Accountabilities**

**Strategy**
- Develop a business improvement strategy for assets generally based on findings including priorities, timing, budget, and resources required
- Ensure team has appropriate workforce planning (direct & indirect) in place to undertake necessary work and future changes
- Identification of strategic procurement opportunities for supply chain consolidation

**Asset Management/Facilities**
- Development of an asset management and life cycle management plan
- Development of standard operating procedures (SOPs) to support and inform capital expenditures and preventative maintenance budgets
- Preventative Maintenance program to be developed that prescribes the scheduled maintenance of and management of compliance checks on all required equipment and property, e.g. fire equipment, building warrants, warrantied equipment and buildings, equipment calibration.
- Assist division owner with the management of supplier compliance against the KPI’s through agreed supplier quality review meetings
- Maintain a standard approved supplier contract along with performance KPI’s
- Maintain a standard and manage service delivery of maintenance and cleaning team members

**Project Management**
- Lead multiple improvement projects with key stakeholders ensuring minimum disruption to core activities
- Work with stakeholders from various departments within LDK to form project teams who will work on the projects from inception to delivery
- Be responsible for implementing system, process or new service or product driven improvement projects

**Qualifications and Experience**
- Tertiary qualifications in building or project / facilities management
- Knowledge of software systems relative to commercial property
- Management of various types of properties
- First Aid certificate
- Demonstrated success managing within large facilities and multi-faceted service organisations
- Advanced report writing skills
- Integrity, discretion, and tact with respect to confidential information
- Proven attributes in delivering change management
- Logistics experience

**Capabilities**
- Strong customer service ethos and empathy for the elderly
- Mentor, supervisory and training skills
- Ability to conduct self in a calm professional, approachable manner in all circumstances
- Knowledge of Workplace Health and Safety and Food safety program
- Develop innovative approaches to organisational improvement to achieve excellence in property services
- Actively develop and foster strong and on-going supplier relationships, confidently represent LDK with external stakeholders, and encourage their feedback
- Willingness and commitment to learn any areas of development of the role expectations

**Essential Conditions**

Federal Police Clearance must be attained, and declaration made of any future charges or convictions that could potentially affect your role within LDK.

This position description is not intended to be all-inclusive. This role may perform other related duties as required to meet the ongoing needs of the service and/or organisation.

Willingness to undertake a pre-employment medical assessment and drug & alcohol screening as part of the recruitment process.

**LDK has a mandatory vaccination policy in regards to COVID-19 (including boosters) and Flu Vaccination.