Service Desk

1 week ago

Sydney, Australia Cognizant Full time

**Summary**:
We have a number of exciting full-time permanent opportunities for Service Desk Support specialists to work in our Adelaide team. On offer is the chance to work on a range of exciting projects, supporting our clients.

**Key Responsibilities**:
As a Service Desk Support Specialist, you are the first point of contact for employees and clients seeking technical support, the Service Desk role is crucial in troubleshooting and resolving basic IT issues. This position involves escalating more complex problems to higher-level support teams and ensuring exceptional customer service throughout the process.

In this Service Desk Support role, you can expect to:

- Diagnose and troubleshoot basic IT issues, such as password resets, software installation problems, and connectivity issues
- Provide step-by-step guidance to users in resolving common technical problems
- Escalate unresolved issues to Level 2 or Level 3 support teams, providing detailed notes on the troubleshooting steps taken
- Assist with user account setup, password management, and access control in accordance with company policies
- Provide basic support for hardware issues, including troubleshooting printers, desktops, laptops, and mobile devices

**About you**:

- Experience in a customer service or IT support role, preferably in a help desk environment
- Familiarity with basic IT concepts and troubleshooting techniques
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
- Basic knowledge of operating systems (e.g., Windows, macOS) and common office software (e.g., Microsoft Office Suite)
- Ability to follow instructions and procedures accurately and consistently
- Excellent problem-solving skills and attention to detail
- Ability to work effectively within a team and collaborate with other support levels
- Patience and Empathy: Ability to remain calm and patient when dealing with frustrated users
- Ability to handle multiple tasks and prioritize work effectively in a fast-paced environment

If the sound of this full-time job inspires you, please contact Cognizant today. We'd love to help you into your next role.

**Prerequisite**:
**Eligibility Criteria**:
To qualify for an Australian Government security clearance, individuals must:

- Be an Australian citizen
- Have a verifiable background

**Our commitment to diversity and inclusion**:

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