Service Desk Lead

1 week ago

Sydney, Australia humm Full time

**hummgroup (ASX-HUM) **is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

**What’s so exciting about this role?**

Sitting in the Product Platforms team, the role of Service Desk Lead will be offered as Permanent opportunity. This role will be the single point of contact and be the all-important communication conduit between the Service Desk and the Business

**What Does an Average Day Look Like?**
- Maintain and nurture business and partner relationships through effective communication with stakeholders.
- Manage Service Desk resources and provide guidance and direction in the execution of their duties.
- Ensure the Service Desk is the central point of contact for users and becoming the escalation point for all user support and/or request issues.
- Incidents and requests are recorded within the ITSM tool with the appropriate data quality and regular notes added by the Service Desk team.
- Agreed service levels for the Service Desk and desktop met and regularly reported.
- Liaise & coordinate with suppliers for purchasing, repairs & maintenance in a timely manner and within budget.
- Managing the recruitment of new employees and the professional development of existing employees
- Drive service desk project requirements and undertake service desk projects.
- Liaise and contribute to operational readiness in projects by ensuring handover requirements of new systems and services, staff training and ITSM processes and systems have been delivered accordingly.
- Effectively manage Software and hardware asset management and control
- Service Desk processes and systems are aligned to the ITIL framework and continually enhanced ensuring a high quality of service to **hummgroup** users.
- Ensure Service Desk processes and systems meet **hummgroup** security policies and standards.
- Audit findings are mitigated and delivered to audit requirements.

**Who will thrive in this role?**

Someone who believes in the strength of good relationships. You are flexible, driven, and passionate about customers; you can operate in and contribute to a fast paced and dynamic environment, and you bring excellent multi-tasking skills and a focus on delivering outcomes. You will also have:

- Well-developed management skills in planning and scheduling, together with the ability to lead and motivate a team of specialist staff.
- Experienced in all aspects of IT Support.
- Strong understanding of technical issue resolution workflow and systems.
- Knowledge of proposed changes to existing technical environment.
- Experience in process improvement methodologies.
- Exceptional customer service focus
- Strong communication and interpersonal skills with the ability to build collaborative relationships across teams and vendors.

**humm group** is proud to be an equal opportunity employer. We adopt and encourage diversity through an open and inclusive culture that values and respects all our employees, customers and communities in which we live, work and are a part of.

  • Service Desk Lead

    1 week ago

    Sydney, Australia Ashdown Consulting Full time

    $700 - $877 p/d + super - Sydney CBD - 6 month contract **Service Desk Lead | 6 - Month Contract | $969 P/D Incl. Super** - $700 - $877 P/D + Super - 6 - Month Contract - Sydney CBD **About the company** This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...

  • Service Desk Lead

    1 week ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Service Desk Lead Job Title: Service Desk Lead Contract Type: Contract Salary: AU$950 - AU$969 per day Reference: 6941 Contact Name: Tito Tealdo Job Description - IS Service Desk Lead - IS Service Desk Lead - $877.07 + super day rate - 6-month contract - CBD location**Your new company** This government organisation is seeking an enthusiastic IS Service...

  • Service Desk Lead

    1 week ago

    Sydney, Australia Boral Full time

    **The Opportunity** We’re looking for a **Service Desk Lead** to join our IT team and lead a high-performing group of Technical Support Analysts. In this pivotal role, you’ll oversee the daily operations of our service desk, manage escalations and major incidents, and ensure the seamless resolution of service requests. You’ll champion excellent...

  • Service Desk Lead

    2 weeks ago

    Sydney, Australia Ontrack Systems Full time

    Manage a team of 7 service desk members to support the service desk 24x7 - Manage the Service desk team to perform monitoring using tools such as SolarWinds and SCOM - Take calls from client users, log tickets and action resolve the ticket or triage the ticket to relevant support team - Escalate to relevant team as outlined in the SOP for priority tickets...

  • Service Desk Lead

    2 weeks ago

    Sydney, Australia Ontrack Systems Aus Pty Ltd. Full time

    Manage a team of 7 service desk members to support the service desk 24x7 - Manage the Service desk team to perform monitoring using tools such as SolarWinds and SCOM - Take calls from client users, log tickets and action resolve the ticket or triage the ticket to relevant support team - Escalate to relevant team as outlined in the SOP for priority tickets...

  • Service Desk Team Lead

    1 week ago

    Sydney, Australia Carnival Full time

    Join the world's largest cruise holiday operator - Oversee IT service levels for ship and shore side users - Convenient location in modern Chatswood 2067 premises We have an exciting opportunity for a Service Desk Team Lead to join our IT team leading a team of two! Reporting to the Senior Manager - IT Operations, you will be responsible for day-to-day...

  • Service Desk Coordinator

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...

  • Service Desk Team Lead

    23 hours ago

    Sydney, New South Wales, Australia beBeeServiceDesk Full time $114,375 - $137,500

    Job Title: Service Desk Team LeadWe are seeking an experienced IT professional to lead our Service Desk team and drive continuous improvement in operational processes and practices.As a seasoned leader with strong technical expertise, you will inspire your team to excel in providing customer-focused support services. Your ability to translate technical...

  • Service Desk Team Lead

    1 day ago

    South Sydney, Australia Peoplebank Full time

    **Our Client**: A long-standing Client of Peoplebank is seeking a** Service Desk Team Leader** to join their team for an initial 6-month contract. The **primary focus of this role** is to leader and provides hands-on leadership and support to a team of service desk staff providing including IT Service Desk support and IT Purchasing Support. **Skills and...

  • Lead Associate Trading Director

    2 weeks ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    Join to apply for the Lead Associate Trading Director role at The Trade Desk1 day ago Be among the first 25 applicants Join to apply for the Lead Associate Trading Director role at The Trade Desk Who We Are The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world.How? With a media-buying platform that helps...