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Service Desk Administrator

2 weeks ago

Sydney, Australia Alexander Appointments Full time

$65,000 + Super | Full time hours
- Financial Services Industry | Norwest location
- ASAP Start | Estimated 12-month contract potential to extend

**Service Desk Administrator**
- **$65,000 + Super | Full time hours**:

- **Financial Services Industry | Norwest location**:

- **ASAP Start | Estimated 12-month contract potential to extend**

**About the Company**

Our client is currently seeking a Service Desk Administrator who can work in a role that will keep you engaged and challenged. You will contribute by having extensive communication and relationship-building skills. An organisation that prides itself on being exceptional within the financial services space, offering a wide range of products. They value their employees and showcase their incentive program and staff benefits well.

**About the role**

Reporting to the Service Delivery Manager, this role will provide support with the daily operations of IT and manage all IT related incidents, and effectively and efficiently ensure smooth operations of the business.

Your focus will include:

- **Providing the first point of contact for end users requiring technical assistance**:

- **Triaging Service Desk queues**:

- **Logging IT repair jobs**:

- **Ad-hoc admin tasks**:

- **Purchasing IT equipment**:

- **Managing stock levels and monitoring assets**

**About you**
- **You will have experience in providing a high level of customer support within a service desk support role in a technology-based business**:

- **A passion for customer service**:

- **Have a proactive approach to finding resolutions**:

- **Flexible to work between the hours of 8am and 8pm on weekdays**

**The benefits on offer**

In return, you will be provided with some great incentives:

- Excellent team culture offering an abundance of staff incentives and benefits
- Thriving industry offering fantastic career opportunities
- A mix of WFH and Office
- On-site gym
- Health and wellbeing programs
- Ongoing training and development
- Opportunity to join a dynamic and supportive team environment, where teamwork plays a key role in the successful operation

**What next** Applications will be reviewed for this role and