IT Service Desk

2 weeks ago

Sydney, Australia Norwest Recruitment Full time

**IT Service Desk**

A temporary opportunity has become available with a local government in Southwest Sydney. If you are available for an immediate start and you have the below listed experience, we want to hear from you

**Main duties, but not limited to**:

- Ensure incidents are properly logged
- Respond to service desk requests, process to meet or exceed targets
- Conduct surveys to assess user satisfaction and prior to the closure of the incident
- Comply with service desk procedures
- Maintain and update procedures with new issues
- Contribute to continual process improvement by maintaining awareness of developments and trends within the field of IT

**To be considered you must have or be**:

- Proven experience in a service desk or customer service environment
- Excellent customers service skills
- Excellent communication skills
- Experience in an ICT Service Desk environment
- Demonstrated analytical skills at first level incident resolution
- Tertiary qualification, ICT Certificate, Certificate IV in Service Desk, or relevant proven experience
- Current drivers licence
- Must be fully vaccinated

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