IT Service Desk Manager

10 hours ago

Sydney, Australia Colliers International Full time

Full-time
- Employment Category: Permanent Full Time

**Company Description**:
At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.

With circa 9,000 experts in Asia Pacific, our enterprising culture and decentralised operating model allows us to act with speed in local markets, seizing opportunities to innovate and accelerate the success of our clients and our people.

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

This is an exciting opportunity for an experienced IT Help Desk Manager to lead our Regional Service Desk team into the future growth phase of our business.

You will provide leadership and technical advice across the day-to-day operations of the Service desk Team and ensure high service delivery is achieved across the business.

**Some of the key responsibilities in this role include**:

- Managing a distributed team of Service desk engineers across the ANZ region.
- Prioritise service desk workloads to ensure service levels are achieved.
- Identify service desk trends and report on them to key stakeholders.
- Working closely with the various areas of the business to produce cost effective, innovative, and efficient solutions to business issues using our systems and technologies.
- Managing escalations from the business through to resolution.
- Providing a high level of service for VIP and Executives.
- Identifying and proactively resolving IT issues.
- Providing second and third level hardware and software support.
- Adhering to all processes and documenting procedures accordingly.
- Recommending, co-ordinating and performing the replacement of IT related equipment.
- Demonstrate leadership to a highly distributed team of engineers across ANZ.

**Qualifications**:
**Some of the key technologies that this position will be supporting**:

- ITIL
- Windows 10
- Microsoft 365 - Outlook, Excel, Word, PowerPoint, One Note, One Drive
- Citrix
- Teams
- Configuration Manager
- Audio and Visual (conferencing)
- LAN/WAN/WLAN
- Mobile Device Management

**The skills and experience you will bring to this role include**:

- Relevant tertiary qualification in Information Technology.
- 3+ years’ experience in a Team Lead or Service Desk Manager position.
- Strong customer service & communications skills.
- Strong organisational skills with the ability to multi-task and show flexibility in an ever-changing role.
- Collaborative, team player.

**Additional Information**:

  • Service Desk Team Lead

    1 week ago

    Sydney, Australia Brennan IT Full time

    **Brennan IT** We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row. **Benefits of working at Brennan IT**: - An awesome team of people to work with - Flexible working...

  • Service Desk Analyst

    2 days ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Manager

    1 week ago

    Sydney, Australia Genesis IT&T Pty Ltd Full time

    **Permanent Full Time**: - **Sydney CBD Office Location**: - **Flexible/Hybrid Working Arrangement** Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Service...

  • IT Service Desk Manager

    4 days ago

    Sydney, Australia Colliers International Full time

    Company Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...

  • IT Service Desk Manager

    2 weeks ago

    Sydney, Australia Commonwealth Director of Public Prosecutions (CDPP) Full time

    Executive Level 1 - $112,233 - $122,486 plus 15.4% superannuation - Sydney, NSW Are you a tech-savvy leader with a passion for exceptional customer service? We want to hear from you. The IT Service Desk is a geographically dispersed team of IT professionals that provide frontline IT support for all CDPP systems to ensure the business objectives and...

  • Service Desk Manager

    1 week ago

    Sydney, Australia Sharp & Carter Full time

    Permanent position - $120k - $125k + super - Alexandria location **The Role** As Service Desk Manager, your duties will involve overseeing systems management, incident management as well as infrastructure monitoring and administration. You will also serve as an escalation point for the service desk, including: desktop, network & server support....

  • Service Desk Manager

    6 days ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Manager | Permanent Position | Western Sydney **Your new company** *** An exciting new opportunity is available for an IT Service Desk Manager at a Software Services Company in the Automotive Industry. This organisation is located in Western Sydney and has excellent facilities on-site. **Your new role** You will be responsible for the...

  • Service Desk Manager Helpdesk Manager

    2 weeks ago

    Sydney, Australia Expertech Full time

    **Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Networks, Security** The prime primary responsibility for the **Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Networks, Security - **is to manage, improve and drive a core operational support IT team to...

  • Ict Service Desk Manager

    1 week ago

    Sydney, Australia Hudson Australia Full time

    An oppourtunity for an ICT Service Desk Manager is available with a Federal Government Agency in Parramatta. To be successful in the role you will need to have had experience working in a similar role or have the proven ability to perform all of the duties outlined below. **Due to the nature of the position it is a requirment for the applicant to be an...

  • Service Desk Technician

    1 week ago

    Sydney, Australia NinjaOne, LLC Full time

    **About the Role** We are searching for a Tier 1 Service Desk Technician to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day...