Office Manager

**About us** Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices. **About the role** Support and advise the Solicitor-In-Charge (SIC) in operational matters to ensure the effective delivery of client services. Manage and coordinate the administration team to ensure client service activities are resourced and achieved. **About you** You will have strong interpersonal skills and be a good communicator with the ability to partner with and support the Solicitor in Charge, to work through challenges as they arise and to meet the requirements of the role. Ideally, you will be someone who considers themselves to be highly organised and systematic in their approach to work. You will be proactive and enthusiastic about taking on varied tasks, in addition to being reliable and transparent in all aspects of your work. You will also ideally be passionate about leading and managing a team to provide a high standard of client centred services whilst also identifying and supporting the varied learning and development needs and goals of the team. Your role will be critical to ensuring a cohesive and safe workplace culture. You will have a commitment to engaging in collaborative service delivery planning with the Solicitor in Charge and other senior staff to meet the legal needs of the community. We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months. **WHY YOU SHOULD JOIN LEGAL AID NSW** **We are committed to diversity and inclusion** We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard. **Other benefits of working with us** You will have access to training, development and mentoring opportunities. We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life. **The essential requirements for this role** You must: - be fully vaccinated against COVID-19 before you start work with us - be willing to do a Criminal Record Check - hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies) **How to apply** - your resume (no more than 5 pages) - cover letter (no more than 2 pages). In your cover letter, please ensure you answer the following questions: **_1. Outline your motivation for taking up a management role in a regional office at Legal Aid NSW. Having regard to the key accountabilities & challenges for this role, outline your skills and experience that are relevant for this role and how they will contribute to the effective delivery of services to Legal Aid NSW clients_** **_ 2. Give an example of a time when you led a team through a significant change, conflict or another difficult situation. What was the change, conflict or situation? What were the main challenges? What approach did you take and what was the outcome?_** **Do you need help to apply?** - If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have. - The Role Description sets out the responsibilities of the role. - Working at Legal Aid NSW **Responsibilities**: "Not Required" **Key Application Responses**: "Not Required"