Customer Engagement Officer

1 week ago

Fortitude Valley, Australia SkyMesh Full time

SkyMesh Pty Ltd is the largest provider of Satellite NBN services to regional and rural Australians.

We've won WhistleOut's 'Best Satellite NBN Plan' award 4 years running, which shows our commitment to value for our customers

We currently employ 50+ staff who are all based in our Fortitude Valley office, practically next door to the Valley train station.

**About the role**

We are looking to fill multiple positions within our SkyMesh Customer Engagement team which is operational between 8am to 6pm Monday to Friday, with Sales also open Saturday 9am to 5pm.

We are looking for people with character and a great attitude towards working in a team.

As part of the sales onboarding team, you would be the first point of contact for prospective clients seeking a rural NBN Co connection. We would expect you to gain an understanding of our customers needs and facilitate seamless customer service experiences. We do not cold call, so you won't be doing any telemarketing. We only have inbound calls from customers who have made the decision to call us, and outbounding only to customers who have asked to be called.

In our Customer Engagement team, you would be the first point of contact for clients looking to discuss their account, including payments and plans. We would expect that you are able to understand and assist customers with their needs, and escalate issues to the appropriate departments if required. Escalation of issues to our suppliers may also be required.

**Benefits and perks**

Working for SkyMesh Pty Ltd you will be able to make a real difference for clients living in rural and remote areas. Many of our customers may never have had access to broadband internet before, making our product life-changing.

You will be working with a diverse, relaxed team with a casual dress code. We believe that our staff are human, and treat them as such.

You will be working within a stone's throw of the Valley Metro Train station, so you will have no issues with public transport and there is a plethora of lunch options available should you choose to use them.

At SkyMesh Pty Ltd we believe in investing in our staff, so you will have the opportunity to develop your skills and grow within the company.

**Skills and experience**

Six months experience in a service/sales based role

Strong verbal and written communication skills

Strong record keeping skills

Ability to handle conflict and resolution

Sound knowledge of Windows and Microsoft office

Desire to provide an exceptional client experience

Excellent organisational skills with STRONG attention to detail

Ability to problem solve and work autonomously.

**Salary**: From $46,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Morning shift
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Fortitude Valley, QLD: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

  • Customer Excellence

    2 weeks ago

    Fortitude Valley, Australia SkyMesh Full time

    SkyMesh, the leading provider of Satellite Internet in Australia, also offering Fixed Wireless and Fixed Line nbn services to regional, rural, and metro areas is looking for _**great people.**_ As a company, we prioritise delivering exceptional customer service. Our commitment to customer value is evident through our consecutive four-year achievement of...

  • Assistant Customer Support Officer

    2 weeks ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for an Assistant Customer Support Officer to join our team! **The Opportunity** - Ongoing clerk grade 5/6 opportunity - Salary Range $99,938 - $110,271 + super, commensurate with experience - Excellent career development and learning opportunities - Play a key role in empowering people who have been...

  • Retail Customer Service Officer

    3 days ago

    Fortitude Valley, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Senior Engagement Specialist

    2 weeks ago

    Fortitude Valley, Queensland, Australia Urban utilities Full time $90,000 - $120,000 per year

    There's No Us Without U. Care with Us, for Today and TomorrowThere's no life without water, and at Urban Utilities, we live and breathe this every single day. It's why our people are so passionate about what we do and how we do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.Your...

  • Senior Engagement Specialist

    7 days ago

    Fortitude Valley, Queensland, Australia Urban Utilities Full time $90,000 - $120,000 per year

    There's No Us Without U. Care with Us, for Today and TomorrowThere's no life without water, and at Urban Utilities, we live and breathe this every single day. It's why our people are so passionate about what we do and how we do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.Your...

  • Client Engagement Specialist

    3 days ago

    Fortitude Valley, Australia Ezidebit AUS Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Communication & Engagement Specialist

    2 weeks ago

    Fortitude Valley, Australia AECOM Full time

    **Company Description** Bring your bold ideas and big dreams.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.. We are the world's trusted infrastructure consulting firm,...

  • Community Engagement Officer

    6 days ago

    Hunter Valley, Australia Ampersand Full time

    **18 Month Contract + possibility of extension** **Pay: $450 / day + super** **Location: Hunter / Central Coast Region - Work in any Transport Office & WFH (Flexible working arrangement)** **Hours of work: 35hrs / week** **Primary purpose of the role** You will assist in the delivery of the full range of internal and external strategic communication and...

  • Communication & Engagement Specialist

    2 weeks ago

    Fortitude Valley, Australia AECOM Full time

    **Company Description** Start here. Grow here.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. **Here, you will have freedom to grow in a world of opportunity.** Our...

  • Aif Customer Service and Sales Officer

    5 days ago

    Fortitude Valley, Australia Australian Institute of Fitness Full time

    _Work for the #1 Fitness Educator!_ **We are now looking for a Customer Service and Sales Officer to join the AIF Team.** Check out the below for everything you need to know about this role. **__________________** **We reward our Team** We owe everything to working with some of the brightest talent in the industry. Some of the **perks** you can expect...