Customer Engagement Officer

1 week ago

Fortitude Valley, Australia SkyMesh Full time

SkyMesh Pty Ltd is the largest provider of Satellite NBN services to regional and rural Australians.

We've won WhistleOut's 'Best Satellite NBN Plan' award 4 years running, which shows our commitment to value for our customers

We currently employ 50+ staff who are all based in our Fortitude Valley office, practically next door to the Valley train station.

**About the role**

We are looking to fill multiple positions within our SkyMesh Customer Engagement team which is operational between 8am to 6pm Monday to Friday, with Sales also open Saturday 9am to 5pm.

We are looking for people with character and a great attitude towards working in a team.

As part of the sales onboarding team, you would be the first point of contact for prospective clients seeking a rural NBN Co connection. We would expect you to gain an understanding of our customers needs and facilitate seamless customer service experiences. We do not cold call, so you won't be doing any telemarketing. We only have inbound calls from customers who have made the decision to call us, and outbounding only to customers who have asked to be called.

In our Customer Engagement team, you would be the first point of contact for clients looking to discuss their account, including payments and plans. We would expect that you are able to understand and assist customers with their needs, and escalate issues to the appropriate departments if required. Escalation of issues to our suppliers may also be required.

**Benefits and perks**

Working for SkyMesh Pty Ltd you will be able to make a real difference for clients living in rural and remote areas. Many of our customers may never have had access to broadband internet before, making our product life-changing.

You will be working with a diverse, relaxed team with a casual dress code. We believe that our staff are human, and treat them as such.

You will be working within a stone's throw of the Valley Metro Train station, so you will have no issues with public transport and there is a plethora of lunch options available should you choose to use them.

At SkyMesh Pty Ltd we believe in investing in our staff, so you will have the opportunity to develop your skills and grow within the company.

**Skills and experience**

Six months experience in a service/sales based role

Strong verbal and written communication skills

Strong record keeping skills

Ability to handle conflict and resolution

Sound knowledge of Windows and Microsoft office

Desire to provide an exceptional client experience

Excellent organisational skills with STRONG attention to detail

Ability to problem solve and work autonomously.

**Salary**: From $46,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Morning shift
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Fortitude Valley, QLD: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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