Communications and Engagement Manager

Are you someone who loves to plan, advise and be hands-on creating impactful content?

Do you enjoy creating and executing a communications plan? Are you great at explaining a strategy and building stakeholder engagement ?

Will you thrive in a collaborative, outward-looking organisation where accountability and working with intentionality are key?

Want to work with exceptional leadership and highly-engaged stakeholders to do meaningful work?

If you're looking for a purpose-driven role with a flexible employer that values the role of communications and engagement, you're in the right place.

This is an opportunity to bring your communications and engagement expertise to the team that's at the heart of an incredible program of social impact partnerships changing lives and communities across Queensland.

This role is a blend of corporate communications, stakeholder engagement, member experience and program management. If you love strategic thinking and hands-on execution, this role could be your next move.

Heart Talent is delighted to partner with Hand Heart Pocket to find the newest member of their values-led team, to lead and deepen their stakeholder engagement and communications impact.

• permanent full time role
• $140-150k + super
• communicate stories of impact and positive change
• work with communications peers across the NFP sector
• see the impact of your work in communities across Queensland
• flexible working hours to work around life and commitments
• options to work a condensed week or fortnight
• hybrid working 3 days in Brisbane office/2 days WFH
• join a progressive organisation at the start of an exciting new chapter
• shape, improve and innovate communications and engagement practice.

Reporting to the General Manager and working within a team of 4, the Communications and Engagement Manager will:

• lead stakeholder engagement and communication strategy
• plan and create all communication materials including website, social media, email, publications, collateral and events
• create high-quality content including multimedia, creative storytelling, briefs and speaking notes
• project manage the annual report, including turning data into a compelling narrative
• provide expert input, coaching and advice on all communications activity
• establish relationships with communications peers in partner organisations
• oversee all member engagement and manage member giving programs and partnerships
• oversee a positive, engaging member experience and refreshed value proposition
• use the CRM and other systems to support communications and ensure accurate record keeping.

Joining at the start of an exciting new chapter, you'll build a refreshed engagement strategy and plan and deliver communications to support a new five-year organisational strategy.

You will also have the opportunity to travel to communities across Queensland to work with members and their communities first-hand.

You're a skilled communicator on and off the page; using your skills to build trust and shared understanding with diverse stakeholders.

You're highly motivated to work in a role that contributes to real social impact, bringing a naturally curious, proactive and highly accountable approach.

You know the right questions to ask to ensure a brief is understood, which enables you to produce high quality outputs within given timeframes.

You can translate complex concepts and large amounts of information into tangible, compelling and accessible content, tailoring messages with empathy and respect for diverse audiences.

You thrive when juggling multiple projects, programs and deadlines and you're familiar with working in a small team.

You're comfortable providing guidance and coaching on communications and engagement matters and enjoy building organisational capability in strategic communications.

You have at least 7 years' experience in a senior communications role with demonstrated experience delivering strategic communications and managing engagement programs to exceptionally high standards.

You have experience working in a program or project context, so you know how to create effective communications and engagement plans that align with strategy, include clearly articulated objectives, and enable tangible outcomes to be measured. You may have honed these skills working in government, infrastructure, agency, not-for-profit or social impact.

You have the ability and willingness to be 'on the tools' using Salesforce CRM, MailChimp, Wordpress and Canva.

This role has no direct reports — you will be hands-on writing and creating content and engagement materials.

Great We're looking forward to receiving your application and connecting with you.

As part of the recruitment and selection process, we are looking for evidence of applicants' written communication skills. Please write a personal cover letter (without ChatGPT) to showcase your own writing style.

Please submit your cover letter and CV as one combined document.

Questions and enquiries can be directed to

Please note this email address is for enquiries only — please apply online.

Heart Talent is committed to responding to every applicant.