Customer Service Officer

18 hours ago

Fortitude Valley, Queensland, Australia TUH Health Fund Full time $60,000 - $90,000 per year

About the role In this role, you'll be the first point of contact for our members, delivering outstanding service and support across Teachers Health Group range of health fund products and services. You'll play a key part in creating a seamless experience for our members by providing accurate information, resolving enquiries and supporting membership growth and retention.

Your day-to-day responsibilities will include:

  • Providing exceptional customer service through clear, accurate information and advice to members
  • Promoting private health insurance products and services to support membership growth and retention
  • Managing member enquiries efficiently through in-house systems and contributing to team KPIs
  • Supporting colleagues and other teams to continually enhance the member experience

About you

You're a natural communicator who thrives on helping people. Friendly, professional and solutions-focused, you enjoy connecting with members and making each interaction a positive one. Your energy and empathy shine through on every call, and you're motivated by being part of a supportive, high-performing team.

What We're Looking For

  • A passion for delivering exceptional customer service and resolving member enquiries with care
  • Experience handling high volumes of inbound calls in a fast-paced environment
  • Clear, confident and friendly verbal and written communication skills
  • A collaborative approach, with the ability to contribute to a small, supportive team
  • Previous experience in private health, insurance or similar industries highly valued.

Who are we?

Teachers Health is a not-for-profit health fund created exclusively for the education community. For over 70 years, we've been caring for more than 400,000 teachers, education staff and their families. We're proud of our heritage and excited about the future as we continue to grow.

Visit our website to learn more about us - ).

What we have to offer:

  • A competitive remuneration package
  • Flexible hybrid work options
  • Absolute support for your learning and development
  • Impactful Workplace Giving Program
  • Empowering leave options including 18 weeks paid parental, family and domestic violence leave, cultural, volunteer, study, as well as the option to purchase additional leave
  • Subsidised gym membership, free skin checks, free flu shots and access to 'Wherefit' to bring you the best wellbeing benefits in town
  • Salary Sacrifice options for a new motor vehicle and voluntary superannuation contributions
  • Discounted Health Care Services including dental, optical, physio, and massage
  • Complimentary EAP Program aimed at supporting you to thrive at work, in health and life
  • A fun, collaborative and inclusive team culture.

How do I apply?

Click APPLY NOW to submit your CV and an (optional) cover letter telling us why this role is a great fit for you.

At Teachers Health, we value diversity and inclusion and encourage applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people living with disability, and those from culturally diverse backgrounds.

To be considered for the position, the successful candidate must have unrestricted Australian work rights and consent to comprehensive background checks, including aptitude, integrity, and reference checks. Adjustments to the above recruitment steps can be made upon request as your application progresses.

Please note that recruitment is undertaken in-house at Teachers Health and we do not accept agency applications or engage in canvassing.

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