Customer Excellence

2 weeks ago

Fortitude Valley, Australia SkyMesh Full time

SkyMesh, the leading provider of Satellite Internet in Australia, also offering Fixed Wireless and Fixed Line nbn services to regional, rural, and metro areas is looking for _**great people.**_

As a company, we prioritise delivering exceptional customer service. Our commitment to customer value is evident through our consecutive four-year achievement of WhistleOut's 'Best Satellite NBN Plan' award.

Situated in our Fortitude Valley office, conveniently close to the Valley train station, we currently have over 60 dedicated staff members. While the initial 6 months will involve joining the office-based team, we also offer a hybrid work-from-home model for flexibility.

**About the Role**

SkyMesh is seeking enthusiastic individuals looking to begin their careers in entry-level positions within our dynamic industry. We have multiple openings available due to large expansion within our Customer Service and Sales team.

As a primary contact for potential new clients seeking an NBN Co connection, your role within the Sales team will involve understanding customer needs and providing seamless service experiences.

Working at SkyMesh gives you the opportunity to make a significant impact on the lives of rural and remote clients, providing them with life-changing broadband internet services.

You will join a diverse and relaxed team with a can do attitude who all strive to work together to achieve a common goal.

We believe in investing in our staff's growth and development, providing opportunities to enhance skills and advance within the company. Our focus is on promoting exisiting staff to management, engineering, and higher-level positions, allowing individuals to shape their own career paths.

We foster an open training environment, conducting comprehensive on-the-job training alongside our high-performing staff, ensuring that you learn in a collaborative setting rather than behind closed doors.

Unlike traditional call centers, our evaluation of work performance extends beyond KPIs. We measure our overall work output as a team, leaning on individual based strengths all working towards a common goal.

Some requirements that we would like you to come with.
- Minimum of six months' experience in a customer service environment
- Excellent verbal and written communication skills
- Strong record-keeping abilities
- Conflict resolution skills
- Strong attention to detail and exceptional organisational skills
- Problem-solving abilities and the capability to work autonomously
- **“SkyMesh for me has been a place that allows someone with any level of experience to succeed in customer contact based roll.**_
- **From the start you notice a huge focus on training and positive workplace culture to ensure that staff feel motivated and comfortable in whatever roll they feel most suited in**_
- **There is ample opportunity to progress or experience new areas of the workplace so that you can find the perfect place for you in SkyMesh.” - Jacob**_

**Salary**: From $46,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Morning shift
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Fortitude Valley, QLD (preferred)

Work Location: In person

  • Customer Service

    5 days ago

    Fortitude Valley, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems - Full-time permanent position - WFH 2 days once trained **The Company** Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound...

  • Customer Service

    2 days ago

    Fortitude Valley, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems - Full-time permanent position - WFH 2 days once trained **The Company** Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound...

  • Customer Operations Specialist

    2 weeks ago

    Fortitude Valley, Australia Storman AUS Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Customer Service Assistant

    1 week ago

    Fortitude Valley, Australia Creative Square Full time

    Job Title: Customer Service Assistant Company: Creative Square Location: 22 Barry Parade, Fortitude Valley, QLD 4006 (40 hours per week) **Salary**: AU$42,760.00 - AU$68,105.76 per year About Us: Creative Square is a leading hub for artistic innovation, offering a variety of services to inspire and support creative individuals. Based in the vibrant...

  • Customer Support Consultant

    2 weeks ago

    Fortitude Valley, Queensland, Australia REA Group Full time $80,000 - $120,000 per year

    Join a collaborative team and deliver great customer experiencesSolve different problems every day and enjoy great learning opportunitiesPermanent full time role based in Richmond, Sydney or BrisbaneWe're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're...

  • Barista/customer Service

    2 weeks ago

    Fortitude Valley, Australia Much Love Full time

    We are seeking an energetic and dedicated barista to join our team. This Monday to Friday position involves providing excellent customer service, preparing and serving beverages and snacks, maintaining a clean and organized workspace, and assisting with daily operations. You must thrive in a busy environment, be a quick learner, and have a passion for...

  • Customer Engagement Officer

    1 week ago

    Fortitude Valley, Australia SkyMesh Full time

    SkyMesh Pty Ltd is the largest provider of Satellite NBN services to regional and rural Australians. We've won WhistleOut's 'Best Satellite NBN Plan' award 4 years running, which shows our commitment to value for our customers! We currently employ 50+ staff who are all based in our Fortitude Valley office, practically next door to the Valley train...

  • Customer Service Analyst

    1 week ago

    Fortitude Valley, Australia Exclaim IT Pty Ltd Full time

    Our client is a privately owned software solutions provider delivering value to clients through strong technology partnerships and consulting services that unlock potential in existing people and processes. The business is growing and the opportunity to advance in the business is there, plenty of training and support given to anyone entering the...

  • Customer Success Representative

    2 weeks ago

    Fortitude Valley, Queensland, Australia iSeekplant Full time $60,000 - $80,000 per year

    Are you customer obsessed Do you strive to give the best customer experiences and always look to improve the processes and systems that make it happen. Do you have a calm, professional approach that can make anyone feel at ease.Full-time opportunity Plenty of learning and growth opportunities Fun & vibrant workplace culture Training provided so you are an...

  • Customer Success Manager

    2 weeks ago

    Fortitude Valley, Australia Ingram Micro Full time

    **About us**: We are hiring a **Customer Success Manager (Cloud Business Expert)**, who will have a mind focused on enabling and supporting our partners as they deliver solutions to their clients. Leveraging programs, technology, data and services, they will work with our partners to ensure the partners achieve business success in areas of recurring revenue...