Client Service Officer

6 days ago

Como, Australia Right at Home Full time

**Description**:
Are you passionate about making a real difference in people’s lives? At **Right at Home**, we are committed to providing exceptional in-home care and support services to seniors and adults with disabilities. We are currently looking for a **Client Service Officer** to join our dedicated and growing team.

As a **Client Service Officer**, you will be the first point of contact for clients and families. You’ll play a key role in coordinating care services, building strong relationships, and ensuring a high standard of service delivery that aligns with Right at Home’s values.

**Key responsibilities include**:

- Responding to client inquiries and providing accurate service information
- Coordinating and scheduling care services based on client needs
- Monitoring service delivery and following up on client feedback
- Supporting new client onboarding and assessment processes
- Maintaining client files and care documentation in compliance with company standards
- Working closely with the care team to ensure consistent, high-quality service delivery

**Qualifications**:

- Certificate III or IV in Aged Care, Community Services, Health Administration, or a related field (or equivalent experience)
- Minimum 1-2 years' experience in a client-facing, administrative, or coordination role (preferably in aged care or disability services)
- Current National Police Check (or willingness to obtain)
- Valid driver’s license and access to a reliable vehicle (if travel is required)
- Current First Aid and CPR certification (or willingness to obtain)

**Preferred Skills**:

- Strong communication and interpersonal skills, with a client-first mindset
- Excellent organizational and time management abilities
- Ability to work independently and within a team
- Proficiency in Microsoft Office Suite and client management systems
- Compassionate, respectful, and professional demeanor
- Ability to adapt in a fast-paced environment and manage competing priorities
- A genuine passion for helping others and improving lives through quality care

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