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Client Liaison Officer

2 weeks ago

Como, Australia Right at Home Full time

**Description**:
Right at Home is dedicated to delivering exceptional in-home care and support services to clients **across Perth's South-Eastern Suburbs. "Our mission is to improve the quality of life for those we serve**."

In this pivotal position, you will ensure a seamless client experience by providing high-quality support and acting as the key point of contact for client inquiries, care coordination, and service delivery.

**The Client Liaison Officer will be responsible for**:

- Provide empathetic, solution-driven support to elderly and disabled clients, fostering trust and confidence in our services.
- Handle daily client inquiries, feedback, and complaints with professionalism and care.
- Serve as the main point of contact between clients, families, referral sources, carers, and administrative staff, ensuring seamless service delivery.
- Educate clients and families on available services and care plan benefits, ensuring clarity and understanding.
- Approve the supply of medical devices and aids, coordinating with suppliers to meet client needs.
- Collaborate with the accounts department to ensure accurate billing aligned with care plans.
- Manage and track client inquiries and sales opportunities, keeping the CRM system up-to-date.
- Stay informed on industry trends in aged care, disability services, and health sector developments.

**Why Join Us?**
- Be part of a supportive team that truly values making a difference in the lives of seniors and individuals with disabilities.
- Enjoy opportunities for personal and professional development in a rewarding role.
- Play an active role in helping clients receive quality care and support tailored to their unique needs.

**Qualifications**:

- Diploma or Bachelor’s degree in Aged Care, Community Services, or a related field.
- Proven experience in care coordination or case management, particularly within the aged care sector.
- Strong knowledge of aged care services, including Home Care Packages and NDIS.
- Ability to develop and manage person-centered care plans that meet individual client needs.
Excellent interpersonal and communication skills, both written and verbal, with a focus on active listening and problem-solving.
- Proficiency in using CRM systems and maintaining accurate client records.
- Familiarity with health, disability, and aged care regulations and best practices.
- Valid First Aid and CPR certifications.
- Current National Police Check.
- Full driver’s license and the right to work in Australia.

**Preferred Skills**:

- Nursing qualifications or a clinical background would be highly regarded.
- Experience in conducting clinical assessments and tailoring care plans to meet the specific needs of clients.

If you are passionate about providing top-notch client care and building lasting relationships, we’d love to hear from you. Please submit your resume and cover letter outlining your suitability for the role.