Analyst - Is Support

4 days ago

Cannon Hill, Australia Compass Group Full time

Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Reporting to the Infrastructure and Service Delivery Manager, we’re currently looking for an experienced IT Support Consultant, to join our growing Service Team.

**The Position**
- Act as a senior IT support consultant, managing escalated tickets, problem tickets and provide expert advice on common tickets both in person and remotely
- Work closely with third level Infrastructure, Cyber Security and Specialist Applications Teams to investigate problems and major incidents
- Promptly resolve problems, troubleshoot & escalate to second or third level support to assist the broader team in providing a stable, effective IT solution for the business.
- Ensuring all request/issue details are captured into the ITSM to progress and outcomes communicated to the business according to agreed service levels and resolution targets
- Create/Update knowledge base articles in order to review and amend key policies and procedures
- Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group Australia
- Travel across Australia as required to support or deliver IT services to all Compass Group Sites

**Our New Colleague**
- Comprehensive troubleshooting skills for various problems, investigate thoroughly and escalate as required
- Ability to attend to user service requests promptly and multitask as required
- Strong Networking skills - SOHO Network support
- Knowledge of local and wide area networks including VPN
- Knowledge of the Microsoft Office 365 Suite
- Knowledge of Windows Server & Windows 10/11 environments
- Knowledge of Microsoft Exchange Online
- Excellent oral and written English
- Effective organisational and time management skills
- Ideally a minimum of 2 years’ experience in a Service Desk or IT Support role
- Effective organisational and time management skills
- Ability to work autonomously and fit well within a team

**The Benefits**

You will have the support, infrastructure, systems and processes you would expect from a global organisation. As an employer of choice, we recognise high performance and foster individual development. Additionally, our employees enjoy the following benefits;
- Immediate access to 100+ retail discounts accessible from your mobile
- Multiple salary packaging options to help your dollar go further
- Health and wellbeing employee benefits to help look after you
- Recognition programs including service and safety awards, regular team events, site-based benefits and company discounts.

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