Salesforce Administrator/analyst

Full Time Permanent Position based in Cannon Hill - Be part of an organisation dedicated to making a difference to people’s lives **Who is Endeavour Foundation?** We are people working together, making possibilities a reality for people with a disability. We call ourselves #teamposible **What can we offer you?** - An attractive remuneration package, including **Salary Packaging**, up to **$15,900** per year tax free. Less tax = more take home pay for you - In addition to your tax-free benefit, you can also use up to **$2,650** of your pre-tax income to pay for entertainment expenses (meals, holidays etc.) - Encouraged and supported ongoing professional development and diverse career opportunities - An Employee Assistance Program - a free and confidential counselling service available to all staff and immediate family members - Corporate Health Insurance plans and discounts with our corporate partners **The Role** The Salesforce Administrator/Analyst is responsible for adding value to the business by monitoring, managing, automating complex business process, and supporting organic expansion of Salesforce into other part of the business. The role will be part of a highly dynamic Analytics & Business Performance team, acting as a conduit between end users, senior management, ICT and other technology partners and Vendors, ensuring Salesforce platform continues to be a key enabler and deliver exceptional experience to the people we support **Key Responsibilities**: - Ensure data integrity & security by managing organisation wide defaults, permission sets, role hierarchy, setting up and managing SSO, MFA, renewals of Certificates and backing up & refreshing sandboxes - Support enhancement, configuration, bug fixing and process improvement request from end users or business stakeholders by running workshops to gather requirements and design and implement a workable solution with proper documentation and following industry best practices. - Collaborate and work in projects to expand the current footprint of Salesforce into other departmental area within the business. - Work with Managed service partners, Vendors (such as SmartComm, DocuSign, 8x8) and Salesforce to triage issues requiring external support and escalations. - Train new users and prepare SOP and training documents. **What you will bring to the role**: - Tertiary qualifications in Information Technology, Business, or a related discipline. Salesforce Administrator Certification. - Minimum 3 years of experience as a Salesforce Administrator, preferably working for a Not-for-Profit industry. - Experience with Salesforce Sales Cloud, Marketing Cloud, Pardot and Not for Profit Success Pack (NPSP). - Strong knowledge of Pardot Administration and Campaign syncing with Salesforce. - Strong knowledge of Integration of CTI, Outlook, SmartComm, DocuSign, PowerBI and other Platform and Third-party Apps from AppExchange with Salesforce. - Strong automation skills with Flow builder, Process Builder, Workflow and Approval. - Strong technology, analytical and problem-solving skills with the ability to work through data to identify problems, opportunities, and solutions. - Excellent written and verbal communication skills to ensure clear and concise information is presented to all stakeholders. **_ Find out more about Endeavour Foundation and our customers _**_here_** **How you can join #team possible?** Please note, before commencing with Endeavour Foundation, you will be required to undertake a **"Fit2Work" National Criminal History Check, **hold or be willing to obtain a **Working with Children Check (Blue Card), NDIS Worker Screening Check/Yellow Card.** Additionally, in line with the direction from the State Government, all authorised workers defined under the Queensland Public Health Order will be required to be fully vaccinated against COVID-19 from 15 December 2021. **_ "We are a 2021 Circle Back Initiative Employer and we commit to respond to every applicant"_