Health Contact Centre Administration Officer

5 days ago

North Ryde, Australia Northern Sydney Local Health District Full time

A passionate, driven, like minded team offering safe and reliable care to the community

**Employment Type**: Permanent Part Time
**Position Classification**: Administration Officer Level 3
**Remuneration**: $34.47 - $35.54 per hour
**Hours Per Week**: 24
**Requisition ID**: REQ552068

**Who we are**: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
- NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism._

**Where you'll be working**
Macquarie Hospital

**What you'll be doing**

The purpose of the NSLHD Health Contact Centre is to provide a safe, simple, reliable telephone - based ‘Single Point of Access’ to a range of Northern Sydney Local Health District (NSLHD) Health services for the community and service providers across the NSLHD. The NSLHD Health Contact Centre is responsible for the provision of community health intake and admission functions for a targeted range of community health services across the NLSHD, the facilitation of timely patient and service information across the care continuum to better inform decision making, service co-ordination and client/carer outcomes, reporting of service provider demand against service provider capacity and actively manage service wait lists where unavoidable, and the management of the at risk elderly and chronic care register.
- People of Aboriginal and/or Torres Strait Islander background are encouraged to apply._
- Demonstrated knowledge and skills in delivering a customer focused service with excellent telephone manner.
- Demonstrated understanding of the NSLHD Health services including acute care, sub acute care and primary care.
- Previous experience working in a challenging and pressured environment with capacity to take direction and exercise initiative as required.
- Demonstrated ability to work effectively autonomously and in a team environment.

Need more information?

**Applications Close: 19 February 2025

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