Contact Centre Specialist

2 days ago

North Sydney, Australia Charterhouse Partnership Full time

Contact Centre Specialist | $65,000k package | Hybrid
- Retail or hospitality background is highly regarded
- No experience necessary - Training provided
- Monday - Friday

My client is an insurance leader on the search to recruit 10 new positions in the new year

If you have been working in a customer service role and struggling to get your foot in the door in an office environment, this could be the opportunity for you

**Responsibilities**:

- Assist customers with product information queries
- Provide pricing and catalogue information
- Take ownership of customer enquiries and follow up
- Manage and resolve escalated or complicated customer enquiries
- Accurately enter customer information into internal databases
- Act as a representative for the business, ensuring empathy and confidentiality when speaking with customers

**A bit about you**
- Strong focus on customer experience
- Exceptional customer service skills both written and over the phone
- Enthusiasm and passion for providing top class customer service
- Display eagerness and willingness to learn
- Must be permanent resident | Fully vaccinated

Follow links to apply

**Salary**: $64,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- North Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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