Student Administration Officer

7 days ago


North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL
- From $83,580 to $95,029 (HEW Level 5), plus 17% employer's superannuation and annual leave loading.
- Full time, continuing position. Based at Wallumattagal campus, North Ryde.
- High performing team. Hybrid working arrangement.

The Role

Our Enrolment team within Student Shared Services is seeking a Student Administration Officer to provide student customer service and administration transactional services.

Reporting to the Team Leader, Enrolment, the role will:

- Provide advice, customer service and transactional support to international and domestic students.
- Undertake student administration transactional processing using a range of student administration systems.
- Review, assess, communicate and follow-up student.
- Ensure specialised student administration tasks are efficiently executed.
- Work with other team members to resolve or escalate complex student enquiry.
- Contribute to projects and initiatives that support student services, process, and systems improvement by providing feedback on work processes.
- Ensure completion of regular quality assurance of work.
- As required, develop, and maintain reporting regarding student administration customer service and/or transactions.
- Develop and maintain relationships with internal and external stakeholders.

About You

You have strong communications skills to engage with and maintain relationships with internal and external stakeholders and people from diverse backgrounds and cultures.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today


We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the

staff benefits

on offer.

To Apply- Degree or equivalent experience in customer service, business, systems, or related discipline.
- Knowledge of the higher education system.
- Knowledge of student customer service and/or administration processes and associated policies.
- Able to contribute to continual improvement and transformation initiatives in student support services.
- Experience undertaking high volume administration functions.
- Familiarity with key student support and management systems.
- Ability to build and manage partnerships with key internal and external stakeholders.
- This position requires a criminal record check.

Role-specific Enquiries: Hina Ali, Team Leader, Enrolment via


General Enquiries: Orlagh Morgan, HR Administrator via


Applications Close: Sunday, 20 October 2024 at 11:59pm (AEST).

Applications Close:
20/10/2024 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.



  • North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - HEW Level 3 - Step 1 ($45.56 per hour), plus 17% employer's superannuation and annual leave loading. - Casual Position. - Based at Wallumattagal campus, North Ryde. The Role The Macquarie University Student Lifecycle - Enrolment Team is looking for enthusiastic individuals to join their team to support various Student Lifecycle processes...


  • North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Play a key role in supporting the student experience by providing high-quality reception, administrative and concierge services for Student Wellbeing. Join a collaborative and student-focused team at Macquarie University! - Salary Package: From $78,954 to $85,095 (HEW 4) p.a., plus 17% employer's superannuation and annual leave loading. -...


  • North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - HEW Level 6 - Appointment type: Casual - Based at Macquarie University, Wallumattagal campus, North Ryde About the role We are seeking a passionate individual to provide project and administrative support to the Student Engagement, Inclusion and Belonging team, assisting with projects associated with Student Equity, Diversity and...


  • North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - Salary: $86,087 p.a. FTE (pro-rata 0.2, 14 hours, 2 days per week), plus 17% employer's superannuation contribution and annual leave loading. - Part-time (0.2 days, 14 hours per week), fixed term appointment for 12 months - Based at Macquarie University Incubator, Hadenfeld Avenue, Macquarie University, Wallumattagal Campus - The Role - The...

  • Student Ambassador

    2 weeks ago


    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL International Student Ambassadors Exciting casual work opportunities for existing MQ International students to gain professional work experience. - $43.39 per hour (HEW Level 2) + employer's superannuation contribution. - Casual roles. Based at Wallumattagal campus, North Ryde. - Opportunities for existing MQ International students. Gain...

  • Student Ambassador

    1 day ago


    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Exciting casual work opportunities for existing MQ students to gain professional work experience. Commence in late November 2024. - $43.39 per hour (HEW Level 2) + 25% casual loading + employer's superannuation contribution. - Casual roles. Based at Wallumattagal campus, North Ryde. - Opportunities for existing MQ students. Gain professional...


  • North Sydney, Australia Charter Australia Pty Ltd Full time

    **About Charter Australia** Established in 2005, Charter Australia is a Registered Training Organisation (RTO ID: 41038) by the Australian Skills Quality Authority (ASQA) under the National VET Regulator Act 2011. Charter Australia is also registered on the Commonwealth Register of Institutions & Courses for Overseas Students (CRICOS Code: 03417F). Charter...


  • North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - Casual Opportunity: HEW Level 1 $41.43 per hour (inclusive of 25% casual loading) - Open to current Macquarie Business School students only - THE ROLE - As an MQBS Student Assistant, you will provide support and assistance across a range of Macquarie Business School events, workshops, seminars, outreach initiatives and administrative...

  • Student Ambassador

    5 days ago


    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Interested in growing your career? Macquarie supports our staff to grow and progress within the University and its entities. If you see a role you think is right for you and aligns with your skills and strengths, we encourage you to apply. PRIMARY DETAIL - Salary: $43.39 per hour (HEW Level 2, step 1) + applicable superannuation -...


  • North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Exciting opportunity to support the Service Connect team. Supportive & collaborative team environment. - Hourly rate $45.56 - $52.01 per hour (HEW Level 3) plus superannuation. - Casual roles. Based at Wallumattagal campus, North Ryde. - Supportive & collaborative team. Exciting opportunity for you to join the wider Service Connect Team in...