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Service Desk Analyst
2 weeks ago
$70k - $75k inc Super + Bonus (Depending on Experience)
- Level 1 & 2 / Windows / Active Directory / Citrix
- Sydney CBD Based
**The Role**:
Our client is a Financial Services organisation on the lookout for a Service Desk Analyst to join their team on a permanent basis.
- $70k - $75k + Super + Bonus (Depending on Experience)
- Level 1 & 2 / Windows / Active Directory / Citrix
- Sydney Based
**Your Responsibilities**:
- Analyse and resolve incoming requests to the Service Desk, escalating where required.
- Provide an excellent level of customer service to all staff
- Identify, document and publish knowledge base articles addressing common issues
- Build and maintain strong relationships with internal customers and stakeholders
- Become a trusted advisor to the company’s customers
- Provide a leadership role for the work group through knowledge in your area of specialization, determine work priorities based on general direction from managers
- Assist the Service Desk Manager to effectively manage the day to day operations of the Service Desk team
**About You**:
- 2+ years of experience in a similar role
- Strong troubleshooting skills including prioritization, escalation and ticket handling
- Competent in the following technologies:
