Head of Service Delivery

Port of Brisbane

Closing date: 01/08/2025
- Key leadership role within Port Operations
- Fast paced and dynamic environment with a significant impact on the Queensland economy
- Provide strategic direction whilst ensuring safe, efficient and effective operations
- Attractive remuneration package including generous leave allowances

**Ready for the best career you never imagined?**

Join us as **Head of Service Delivery** where you will deliver high quality Port Operations, including Cruise and Security Services. You will provide expert leadership and strategic direction, ensuring the delivery of long-term initiatives as well as safe, efficient and effective day to day operations with a focus on continuous improvement, risk management and adherence to relevant regulations.

**Strategic, commercial and great with people — Here’s who we’re looking for**:

- You are a strategic leader who inspires, engages and develops your team.
- You role model and promote a safety-first health and safety culture.
- You understand risk and compliance and the ability to comply with the appropriate governance and legislation.
- You have a proven background monitoring and driving high standards of customer service and facilities' presentation.
- You have excellent verbal and written communication skills and strong attention to detail.
- You work collaboratively and are adept at quickly building and maintaining effective working relationships.
- You are resilient and able to lead with confidence during incident and emergency responses.

**This bit matters** We’re an equal opportunity employer and we’re proud of our diverse work environment. We are also on our own journey to support an even more diverse and inclusive workplace culture. We recognise the need to continue to encourage diversity and strive to have a workforce that is representative of our community. If you have any questions about our inclusivity or accessibility, please do get in touch.

**Five reasons why we hope you’ll apply**:
You'll enjoy some great benefits at Port of Brisbane including a Healthy Lifestyle Program, a free on-island gym, a subsidised café and a commitment to developing our people. But joining us in this role should mean so much more.

**1. A diverse role where every day’s different**

As Head of Service Delivery, you'll have the variety that a blend of strategic and oversight of day to day operations provides as you engage with a diverse and dispersed workforce. What's more, you'll love the opportunity to shape your role, your impact and your future resume.

**2. An important job, a powerful purpose**

What we do at Port of Brisbane affects all Queenslanders and many who visit our proud state. Our Brisbane International Cruise Terminal is expected to contribute $1.3 billion in net expenditure to the Brisbane economy. So, it's vital that our Port Operations run safely and efficiently whilst providing an outstanding client experience.

**3. A place where flexibility matters too**

We expect a lot from our people, who are committed and dedicated to our mission. In return for your efforts, you'll enjoy flexibility and balance, no matter what's important to you outside of work.

**4. A welcoming, supportive culture**

You'll find so many friendly, connected people at Port of Brisbane, and our Port Services team are no exception. We get on really well and love to collaborate. And there's always a helping hand, a coffee or a 'you've got this’ when you need one.

**5. A proud reputation; a bright future**

You'll join a company renowned for best practices in our industry and a Port Services team that is proud of the impact we make. But we're not sitting still. Bring your fresh perspectives and expertise to a team that truly values them.

You must be an Australian citizen, permanent resident or hold a valid work permit or visa. You’ll also be required to complete pre-employment checks, including a national police check and pre-employment medical.

**Attachments**:

- PD Review - Head of Service Delivery.docx