Consultant Channel Insights

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- **Fast-paced, diverse and challenging role in a high profile business unit**:

- **Outstanding opportunity to build and progress your career**:

- **Showcase your passion for your colleagues and our customer outcomes**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as a Consultant, Channel Insights & Development.

**The role**:
The Strategy, Execution, Planning & Change team within Personal Banking plays a key role in partnering with stakeholders to ensure a consistent end-to-end experience for our customers, working closely with colleagues and stakeholders to realise NAB’s Personal Banking Strategy.

This is a pivotal Consultant role within the Channel Insights & Development team. This role tracks, collates, prepares and measures NAB’s channel performance, benchmarked against peers to support investment, strategic and managerial decisions. You are key to helping NAB better understand how we compare, and what opportunities we should pursue to serve customers well.

**Responsibilities for this crucial role include**:

- Prepare customer/competitor, proposition, distribution and service trends, develop and maintain a research library, and promote the usage of customer/market information in strategic and tactical activity
- Work closely with internal and external stakeholders to gather data findings, socialise recommendations, and key insights
- Develop, track, and implement frameworks aligned to strategy to ensure NAB can achieve strategic goals.
- Identify & recommend solutions to business for major projects, operations, and investment decisions
- Manage data model development, training, and distribution
- Extensive stakeholder management skills across all levels
- Strong organisation, and problem-solving skills
- Adaptable to shifting priorities, milestones, and deadlines
- Sound knowledge across Office 365 and other collaboration tools
- Solid spreadsheet skills and PowerPoint presentation skills
- Basic skills in database management at a practical level
- Corporate or large business experience preferred, with strong digital channel management experience/exposure
- Tertiary qualified with a Degree in Business

This role is all about knowing how we are performing, and how we compare so NAB can better prioritise work, support benefits creation, improve customer experience, and serve customers well. If this sounds like an opportunity for you then so we can discuss further

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Please note unsolicited CVs from agencies will not be accepted.