Manager Digital Sales Channel

Overview

- 12-month FTC opportunity for a Manager of Digital Sales Channels & Insights to drive Digital Sales penetration and growth for the Personal Banking portfolio

- Act as the subject matter expert in data / analytics and Digital channels - providing stewardship, guidance and support across the Digital Sales team and ecosystem

- Drive momentum, growth and innovation as a people leader in the Retail Banking, Personal Banking team

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Manager Digital Sales Channel & Insights, you will join the Retail Banking, Personal Banking team that’s doubling down on customer obsession

Each day, you’ll go above and beyond to:

- Take accountability for developing and delivering the overarching Channel & Insights strategy and roadmap across NAB’s Digital Channels to drive Digital Sales penetration and growth for the Personal Banking portfolio

- Lead the design and development of strategic analytics capability that enables and enhances Digital Sales insights across the Digital Sales team and broader ecosystem

- Partner and lead across the Digital ecosystem to identify, implement & influence Customer Experience and Digital Capability improvements that drive overall Digital channel sales performance

- Generate insights based on market trends, benchmarking and performance data/analytics to inform strategic Digital Sales roadmaps and backlogs

- Act as the subject matter expert in data / analytics and Digital channels - providing stewardship, guidance and support across the Digital Sales team and ecosystem to maximise sales and customer outcomes through analytics, insights and digital capability

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

- Extensive experience working in a highly analytic role, specifically in Digital Sales/e Commerce functions

- Proven people leadership experience

- Experience articulating business strategy to achieve intended outcomes including shareholder, customer, colleague value – and building/executing a roadmap to deliver that strategy

- Experienced with Agile ways of working, and leading/prioritising a cross functional team to execute against a backlog and strategy

- Strong leadership, collaboration, stakeholder management and communication skills, with proven ability to build strong strategic relationships that influence outcomes at all levels and across the Enterprise

- Track record of operating effectively and delivering consistent results in a large complex business

- Financial Services experience highly desirable

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That is why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

#J-18808-Ljbffr