Customer Insights Consultant

2 days ago

Melbourne, Australia IRI APAC Full time

**IRI is powered by people**

We're a fast paced, tech driven and people focused business. Innovation and entrepreneurism are part of our core DNA. We like to create, and we like to make things happen. Our team is diverse and is made up of Insight and Industry Consulting Analysts, Data Scientists, Product Managers, Solution Architects, and Software Engineers.

As an organisation we're leading the charge as the specialist provider of data-driven, insight and consulting solutions for FMCG retailers and manufacturers.

We power over 500+ leading Australian businesses with a number of services and solutions including;
- Client consulting services for the retail, grocery, liquor, tobacco and pharmaceutical sectors
- Performance data processing and solutions for the FMCG sector
- Consumer shopper, loyalty and analytics programs
- Software development and cloud-based reporting platforms

**So, why IRI?**

We're progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us and we offer a number of fantastic benefits including;
- Flexibility with the hours that you work and where you work them
- Employee training and continuous development programs
- Women in leadership accelerated development opportunities
- 5 weeks annual leave and holiday buy back scheme
- Paid maternity and paternity leave
- Birthday leave
- Summer half days
- IRI Me Days
- Free onsite gym and swimming pool

**Key responsibilities**:
This is a great opportunity for an experienced Insights Consultant/Analyst to broaden their analysis skills and work with customer data. You will work across our customer loyalty platforms (Coles Synergy and Priceline Pulse) and empower clients to make data driven decisions. Your day to day responsibilities include:

- Consult with clients to define business problems
- Effectively use data analytics to provide recommendations to solve the problem
- Champion the use of customer loyalty data and IRI's proprietary data visualisation and analytics platform with clients
- Manage the client relationship and engagement
- Ensure the execution of account plan initiatives
- Work collaboratively with the business development team to generate new business opportunities and drive renewal strategies with existing clients

**We're looking for**:

- Tertiary qualification in business, marketing or similar
- Previous experience in insights or category management within a market research agency or FMCG manufacturer/retailer
- Strong communication and presentation skills
- Demonstrated ability to build and maintain effective stakeholder relationships with internal and external partners
- Excellent attention to detail
- Capability to work well under pressure and adapt to changing demands
- Commercial acumen, with the ability to influence business decisions

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