Manager Digital Sales Channel

3 days ago

Melbourne City Centre, Australia NAB Full time

Manager Digital Sales Channel & Insights
- Job number: 803934
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Digital & Innovation
- Category: Marketing, Communications & Corporate Affairs

**Show More**
- Work type: Fixed term Full time
- Work type: Permanent Part time
- Closing at: Oct 24 2025 - 17:00 AEDT

**Favourite**

- 12-month FTC opportunity for a Manager of Digital Sales Channels & Insights to drive Digital Sales penetration and growth for the Personal Banking portfolio
- Drive momentum, growth and innovation as a people leader in the Retail Banking, Personal Banking team

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

**In the role of Manager Digital Sales Channel & Insights, you will join the Retail Banking, Personal Banking team that’s doubling down on customer obsession**

**Each day, you’ll go above and beyond to**:

- Take accountability for developing and delivering the overarching Channel & Insights strategy and roadmap across NAB’s Digital Channels to drive Digital Sales penetration and growth for the Personal Banking portfolio
- Lead the design and development of strategic analytics capability that enables and enhances Digital Sales insights across the Digital Sales team and broader ecosystem
- Partner and lead across the Digital ecosystem to identify, implement & influence Customer Experience and Digital Capability improvements that drive overall Digital channel sales performance
- Generate insights based on market trends, benchmarking and performance data/analytics to inform strategic Digital Sales roadmaps and backlogs

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Extensive experience working in a highly analytic role, specifically in Digital Sales/e Commerce functions
- Proven people leadership experience
- Experience articulating business strategy to achieve intended outcomes including shareholder, customer, colleague value - and building/executing a roadmap to deliver that strategy
- Experienced with Agile ways of working, and leading/prioritising a cross functional team to execute against a backlog and strategy
- Strong leadership, collaboration, stakeholder management and communication skills, with proven ability to build strong strategic relationships that influence outcomes at all levels and across the Enterprise
- Track record of operating effectively and delivering consistent results in a large complex business
- Financial Services experience highly desirable

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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