Receptionist/ Customer Service

1 day ago

Parramatta, Australia Royal Dental Care Full time

A position has become available for a Receptionist/ Customer Service to join a well-established Dental Care call centre that provides a complete service for the dental health. The office is situated in Parramatta.
- Knowledge in working with Core Practice software.
- Professional presentation and communication skills.
- Demonstrate ability to prioritize and organize, with attention to detail.
- Be able to troubleshoot operational issues.
- Have a calm and professional demeanor.
- Be well-presented, friendly, courteous and obliging at all times.
- Exceptional leadership skills.
- Effectively communicate with Dentists from various ethnic backgrounds.

**Key Responsibilities.**
- Greet patients and other callers at the practice in a courteous and efficient manner.
- To answer the telephone promptly and courteously.
- To make appointments for patients following set procedures.
- Liaise with dentists, other dental professionals and staff.
- Attend to account queries if possible or refer problem to the Practice Manager.
- Liaise with referring dentists, hospital staff, pharmacists in a professional manner
- Readily deal with emergencies when necessary, following set procedures.
- To exercise confidentiality regarding patient care and all aspects of the practice.
- Maintain reception area in a tidy and welcoming manner.
- Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
- Scanning and/or filing patient correspondence, results etc.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Work cooperatively and independently.

**Desirable Attributes**:

- Basic knowledge of MS Word and Excel.
- Knowledge of Core Practice Management software.
- Minimum of two years’ experience in Receptionist/ Senior Receptionist/secretarial role.
- Core Practice Software Experience
- Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc.

We are always interested to speak with experienced Receptionist/ Senior Receptionists who have a successful history within a general practice environment.

If this sounds like the right opportunity for you then **APPLY NOW.** We are looking forward to discussing your career objections in further detail with you.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 30-38 per week

**Salary**: $30.00 - $35.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Afternoon shift
- Monday to Friday
- Morning shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Parramatta, NSW: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Inbound call centre: 2 years (preferred)
- Outbound call centre: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- any languages rather than English (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

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