Customer Service Representative

6 days ago

Regency Park, Australia Team Global Express Full time

**About the role**

Team Global Express is seeking an experienced Administration Officer to join our Depot in Regency Park on a Full-time basis.

To provide all the administration and customer service functions required for the efficient operation of Team Global Express. This function supports the Administration Supervisor and is involved in all administrative support activities.

**What you’ll do**
- Working hours: Full time 8am-4pm
- Contribute to the highest standards of Customer Service support by diligently attending to customer facings tasks, answering the telephone, handling enquiries and relaying messages in a professional, and prompt manner to achieve the best possible customer experience.
- Address and resolve stakeholder queries in a timely manner.
- Utilise internal systems to complete administration and customer service tasks (training provided)
- Process core operational data entry (connotes) are processed on a daily basis.
- Prioritise work throughout the day and complete in a timely manner.
- Provide administrative support to the operations team as and where required.

**What you’ll bring**
- Customer Service and office administration experience (transport or logistics industry desirable)
- Excellent communication skills with previous experience in customer or services
- Proactive with good problem-solving skill and confidence to manage queries and find resolutions.
- Strong focus on attention to detail
- Possess commitment to safety - identify inefficient or unsafe work practices.
- Proficient with MS Office

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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