
Customer Service Representative
1 day ago
**Customer Service Representative**
- ** Join a secure industry providing essential services Australia wide**:
- **Based at our Adelaide Freight Terminal in Regency Park**:
- **Permanent full-time position**
**About us**
Pacific National (PN) is Australia’s largest private provider of diversified rail freight services, transporting a range of goods, including coal, intermodal containers, steel, and other essential materials that drive the nation’s economy.
Due to a recent promotion an opportunity has presented itself for a Customer Service Support professional to join our team based at our Adelaide Freight Terminal.
**About the role**
This exciting position will allow you to be a critical member of our national Commercial team within the Intermodal Division, which delivers comprehensive freight forwarding solutions across Australia with operations extending to terminals and depots in every mainland state.
In this position you will be a key liaison between Pacific National and our customers, your role is essential in understanding client needs and supporting service delivery. The Customer Support team is dedicated to fostering strong partnerships by aligning with customer requirements and offering tailored, solution-oriented support.
Reporting into Customer Service & Express Team Leader, your primary responsibility include:
- Manage all customer enquiries with a lateral thinking and solutions focussed mindset
- Actively seek to understand our customers business requirements and confidently align their needs with a suitable Pacific National service offering
- Work closely with the operations team managing utilisation and aligning services
This position requires availability to work 8-hr shifts from Monday to Friday (between 6am and 8pm, with varying start and finish times each week) and occasional Saturdays 7am to 12pm.
**About you**
With a customer service / operational background within the Transport/Logistics or Heavy industry, you will have a proven ability to build strong and lasting relationships with both internal and external customers. You are a quick learner, who has the capability to work independently as well as collaboratively within a successful team. You will be skilled at making timely, effective decisions in a fast-paced, dynamic environment.
A confident communicator, you will have the ability to actively listen and handle challenging conversations with professionalism. Organized and proactive, you will have a key focus on improvement of processes and assist our team to deliver exceptional service with efficiency and excellence
**The benefits**
At Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.
When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:
- Paid parental leave up to 14 weeks, with superannuation - after only 6 months service
- Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
- Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing
We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies
We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.
**Do you need reasonable adjustments during the recruitment process?**
**Closing date**
Applications close 29th November 2024.
**Next steps**
Are you ready to be part of our future?
To apply, please click on the 'Apply' button and follow the prompts.
**Acknowledgement of Country**
We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.
Video
-
Customer Service Representative
1 week ago
Regency Park, South Australia Southcott Pty Ltd Full time $50,000 - $70,000 per yearMake your mark in this exciting role for a Leading Australian Manufacturer undergoing rapid, significant organisational growth and change.· Work with a leading Australian Manufacturer· Full time, permanent opportunity· Strong development opportunities· Join a dynamic and growing sales teamSouthcott is a major supplier of turnkey hydraulic solutions and...
-
Customer Service Representative Relocations
3 days ago
Regency Park, Australia Chess Moving Adelaide Full timeCustomer Service Represented Relocation & Storage Chess Moving Adelaide has a long history of nearly 40 years relocating families locally, around Australia and around the world. This role will require an enthusiastic customer focused individual who can combine customer service passion with great skills to respond and assist our clients to move locally,...
-
Customer Service/Internal Sales Representative
20 hours ago
Regency Park, South Australia MEDETEC PTY LTD Full time $60,000 - $80,000 per yearAt Gunz Dental, we are committed to supporting dental professionals by supplying high-quality, relevant products and providing expert advice to help them deliver the best possible care. With a history dating back to 1936, we are Australia and New Zealand's largest privately owned importer and distributor of dental products. Our reputation is built on trust,...
-
Customer Service Representative
2 weeks ago
Regency Park, Australia ALLIED EXPRESS Full timeAllied Express requires an experienced Customer Service officer for our busy call centre based at Regency Park. **This is a full-time position, working Monday to Friday.** You will have existing experience in customer service, preferably within the transport/logistics sector. We require someone who can complement our existing call centre team and who can...
-
Customer Service Representative
1 week ago
Condell Park, Australia SWEA - European Experts Full timeSWEA is an industry-leading business supplying high quality European automotive parts. We are a family owned business and have been in operation for over 35 years, establishing a well-respected reputation and large customer base. Our South West Sydney branch includes an automotive workshop specialising in European passenger and light commercial vehicle...
-
Customer Service Representative
5 days ago
Erskine Park, Australia Silk Contract Logistics Full timeith over 20 sites Australia wide, Silk Contract Logistics (Silk) prides itself on its customer centric focus that is nimble, agile, and personalised. Having recently become a publicly listed company, Silk is currently undergoing a period of transformation and growth on our journey to become the market leader of innovative supply chain solutions through our...
-
Customer Service Representative
5 days ago
Norwest Business Park, Australia Kennedy Reid Full timeStart immediately and gain extensive training from an experienced team. - Utilize your skill set & continue to up skill for an opportunity to go permanent - Enjoy parking on site and a great work culture promoting work-life balance - **Start immediately and gain extensive training from an experienced team.**: - **Utilize your skill sets & continue to up...
-
Customer Service Representative
5 days ago
Norwest Business Park, Australia Kennedy Reid Full timeStart immediately and gain extensive training from an experienced team. - Utilize your skill set & continue to up skill for an opportunity to go permanent - Enjoy parking on site and a great work culture promoting work-life balance - **Start immediately and gain extensive training from an experienced team.**: - **Utilize your skill sets & continue to up...
-
Customer Service Representative
2 weeks ago
Macquarie Park, Australia Kerr Full timeOperating Company: Kerr Location: Macquarie Park,New South Wales,AU Date Posted: July 16, 2025 Req Number: R5023291 The Customer Service Representative compliments the Sales team in providing an exceptional service to all our customers in the ordering process, and also in facilitating after sales support and advice. This role provides service across our...
-
Customer Service Representative
1 day ago
Macquarie Park, Australia Temp & Agnew Pty Ltd Full timeFull time, Hybrid Working (2 days in office) - Temp to Perm job - $30-$32 Per hr + Super Full Job Description The company: A leading Logistics service company based in Macquarie Park is looking for a Customer Service Representative to join their team. The Role - Handles all inbound calls from customers. - Accurately and efficiently enters and maintains...