Team Leader

**An exciting opportunity exists to join our Business Enablement and Resolutions Team as a Team Leader - Change Delivery and Optimisation**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

As the Team Leader - Change and Optimisation, you’ll lead a team of specialists driving change, optimisation, and service delivery improvements across Member Business Enablement. You’ll play a key role in supporting Australian Retirement Trust’s change agenda by guiding initiatives, allocating expertise, and ensuring successful project outcomes. This role is pivotal in enhancing customer experience, operational excellence, and service delivery performance through strong leadership and collaboration.

Day to day, you'll:

- Lead and manage a team of Specialists to deliver effective change and optimisation initiatives across Service Delivery.
- Support the execution of change strategies and priorities in alignment with ART’s portfolio and optimisation agenda.
- Collaborate with internal stakeholders to ensure successful integration of change, risk mitigation, and promotion of Service Delivery interests.
- Guide the development and use of fit-for-purpose tools and reporting frameworks to track change outcomes and identify improvement opportunities.
- Champion service improvements and operational excellence through proactive change leadership and stakeholder engagement.
- Ensure compliance with governance, risk, and regulatory requirements while managing change impacts across services and processes.
- Foster a high-performing, collaborative team culture focused on accountability, innovation, and continuous improvement.
- Provide strategic insights and reporting to senior stakeholders, contributing to informed decision-making and effective change governance

This role is a **12-month Max Term** opportunity.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Strong leadership experience within the financial services industry, preferably within the superannuation industry.
- Understanding of change and continuous business process improvement frameworks.
- Strong, demonstrated experience in the leadership of service operations teams including coaching people leaders to develop, support and contribute to team’s success.
- Demonstrated experience in leadership and management of a large team, including performance management, change management, recruitment and staff motivation.
- Strong interpersonal skills and the ability to build relationships with other Managers and senior stakeholders across the organisation
- Demonstrated inclusive, collaborative and engaging approach; including the ability to consult, facilitate, negotiate and influence with a broad range of people at all levels in a medium sized corporate environment.

**About us**

Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

LI-DNI