Service Advisor

1 week ago

Midland, Australia Autoleague Full time

**Are you passionate about cars and providing exceptional customer service?**

***

**Carco** are seeking a customer focused **Automotive Service Advisor** for an exciting opportunity to join our vibrant Service Department.

This is an unparalleled career advancing opportunity for a hardworking, articulate and career focused Automotive Service Advisor to develop their career within our progressive, forward thinking Automotive Group.

**The Role**:

- Greet customers warmly, listen attentively to their concerns, and provide professional recommendations for vehicle repairs and maintenance.
- Build long-lasting relationships with customers, ensuring their satisfaction and loyalty to our dealership.
- Schedule service appointments and ensure efficient allocation of resources to meet customer demands.
- Coordinate with the service technicians to provide accurate estimates and timelines for repairs.
- Communicate with customers throughout the service process, keeping them informed of progress and any necessary updates.
- Identify opportunities to promote additional services and accessories that enhance customers' vehicle ownership experience.
- Provide knowledgeable advice and recommendations on service packages, extended warranties, and vehicle upgrades, with the goal of increasing sales and revenue.
- Ensure all necessary documentation, including work orders and invoices, is completed accurately and in a timely manner.

**YOU**:

- Outstanding communication skills and commitment to delivering an unparalleled level of customer service
- Excellent listening and problem-solving skills
- Exceptional organisational and time management skills with the ability to multi-task
- Enthusiastic, friendly and proactive demeanour with a helpful attitude
- Career focused, resilient and a drive to succeed
- Computer literate with strong accuracy and attention to detail
- Full WA drivers’ licence is essential
- ** Previous experience as a Service Advisor or Automotive technician is highly regarded**

**What's in it for YOU**
- Exciting, fast paced and rewarding career move
- Competitive salary package + uncapped commission
- Company vehicle + Fuel allowance
- Employee Assistance Program (EAP). Access to free, professional, counselling services
- Paid parental leave
- Long service and loyalty incentives
- Generous employee discounts & attractive benefits

**Who we are**:
Midland City is comprised of 7 manufacture dealerships plus, CARCO, Opposite Lock, Midland 4WD, WA Car Buying Centre and BoatingCo. Midland City are part of Autoleague, a national and innovative forward thinking automotive retailer with 40+ franchise points across Australia.

If you are looking for challenging but rewarding role that requires good communication skills, high sense of responsibility, and strong motivation to deliver quality work, forward your resume by clicking **'Apply’**.

**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. We welcome applicants from all backgrounds. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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