Service Advisor

4 days ago

Midland WA, Australia ABS Midland Full time $80,000 - $95,000 per year

There is a new opportunity for a full time Service Advisor to join our ABS Midland team.

We are searching for a seasoned professional in advising but also someone who wants to contribute to the growth of the Service department.

The role will still see you taking charge of a Service Advisor role and delivering exceptional customer service alongside the Service team to ensure KPI's and budgets are met whilst sharing your knowledge and advising experience with other members of the team. However, if you have a passion for cars & a can do attitude, this might be the role for you.

Role

  • Reporting to the Service Manager, this dynamic role is the perfect opportunity for an experienced Service Advisor or Technician looking to 'get off the tools', or a Salesperson / Customer Service professional with a passion for motor vehicles and customer service in a thriving and rewarding team environment.
  • Scheduling customer service work orders, obtaining a clear brief from the customer as to any issues.
  • Preparing quotes and invoices and closing allocated work orders.
  • Apply a strong attention to detail with a focus on providing an exceptional customer experience.
  • Present to work in a punctual and presentable manner
  • Ensure vehicles tasks are completed correctly and within specified time.
  • Ensure all KPI's and targets are met.
  • Excellent time management skills are required
  • Ensure all workshop operations are completed to professional standards
  • Maintain and improve ABS customer retention program
  • Maintain and improve ABS social media & marketing program

Skills

  • Customer service & sales experience in the automotive sector 10 + years experience is an advantage but not necessary for the right candidate.
  • Ability to value sell and provide honest feedback to customers.
  • Strong focus on both customer satisfaction & retention.
  • Well presented with exceptional interpersonal and customer relations skills.
  • Able to work autonomously, unsupervised and coach younger staff members.
  • Previous Mechanical & Electrical experience.

Benefits

  • Annual salary negotiable + super + entitlements + KPI bonus + Start-up & Retention Bonus.
  • Ongoing training and career development.

Company

  • ABS is a nationally branded company, we specialise in vehicle servicing, all major / minor mechanical repairs, tyres & alignment & air conditioning repairs.
  • ABS is currently expanding within the state to service the needs of the motoring public.
  • ABS pride ourselves with providing the right advice with the best solution to the customer.
  • With over 50 stores Nationwide, ABS have partnered with major suppliers to provide competitive prices for every range of parts.
  • ABS also supply the trade including independent mechanics and car dealerships.

Hours

  • Monday to Friday 7am to 5:00pm.
  • START DATE: ASAP.
  • Must Hold a current Australian Drivers licence.
  • If you meet the above criteria please email or call.

Job Types: Full-time, Permanent

Pay: $80,000.00 – $95,000.00 per year

Licence/Certification:

  • C class drivers licence (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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