Service Advisor

1 week ago

Midland, Australia Autoleague Full time

Are you passionate about providing exceptional customer service in the automotive industry?

We have an exciting opportunity for a dedicated **Automotive Service Advisor** to become a part of our vibrant Service Department at **Midland Mitsubishi and Suzuki**.

**The Role**:

- Greet customers warmly, listen attentively to their concerns, and provide professional recommendations for vehicle repairs and maintenance.
- Build long-lasting relationships with customers, ensuring their satisfaction and loyalty to our dealership.
- Schedule service appointments and ensure efficient allocation of resources to meet customer demands.
- Coordinate with the service technicians to provide accurate estimates and timelines for repairs.
- Communicate with customers throughout the service process, keeping them informed of progress and any necessary updates.
- Identify opportunities to promote additional services and accessories that enhance customers' vehicle ownership experience.
- Provide knowledgeable advice and recommendations on service packages, extended warranties, and vehicle upgrades, with the goal of increasing sales and revenue.
- Ensure all necessary documentation, including work orders and invoices, is completed accurately and in a timely manner.

***

**YOU**:

- Outstanding communication skills and commitment to delivering an unparalleled level of customer service
- Excellent listening and problem-solving skills
- Exceptional organisational and time management skills with the ability to multi-task
- Enthusiastic, friendly and proactive demeanour with a helpful attitude
- Career focused, resilient and a drive to succeed
- Computer literate with strong accuracy and attention to detail
- Full WA drivers’ licence is essential
- Previous experience as a Service Advisor or Automotive technician is highly regarded

**What's in it for YOU**:

- Excellent remuneration package + company vehicle + monthly fuel allowance
- Exciting, fast paced and rewarding career move
- Fantastic career opportunity with a leading automotive group
- Vibrant Team Environment & Supportive Management Team
- Access to free, confidential counselling through our Employee Assistance Program (EAP)
- Employee discounts and offers at restaurants, entertainment and hotels Australia wide

***

**Who we are**:
Midland City is comprised of 7 manufacture dealerships plus, CARCO, Opposite Lock, Midland 4WD, WA Car Buying Centre and BoatingCo. Midland City are part of Autoleague, a national and innovative forward thinking automotive retailer with 40+ franchise points across Australia.

**Ready to Apply?**

If you are results-oriented with a passion for the automotive industry, we want to hear from you. Send us a copy of your resume and cover letter by clicking **'Apply'.**

**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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