Account Support Manager

Account Support Manager - Adelaide

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise (HPE) advances the way people live & work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Global Support Delivery (GSD) within our IT services organisation PointNext is the service delivery team of HPE that provides IT solutions across all HPE solutions & platforms. GSD has a proven track record, consistently ranking among the top in the industry.

We currently have an exceptional opportunity for an Account Support Manager to provide support to our Federal Government Customer base. In this role, you will perform a range of activities depending on customer need. You will act as a trusted advisor in the National Security environment, you will be a team player with excellent communication skills that takes pride in technical troubleshooting & delivering exceptional customer service. Working within these areas will provide you with unique experiences, & exciting challenges.

This is a hybrid role, requiring leadership and account management experience, with an array of duties from pre-sales to implementation and post-sales service. As an ASM you'll look after major federal accounts and work closely with field support engineers, other account managers, professional services, sales account and support teams. If you are customer centric, self-driven and can remain cool under pressure this is a perfect role for you.

**Responsibilities**:
Single point of contact for customers. A key accountability is to solve problems in a timely & efficient manner while balancing customer satisfaction.
Relationship development and maintenance, including regular meeting with customers and vendors
Service escalations, review of incident reports and rebuild
Continuous involvement in sales and pre-sales, active seeking for new leads
Managing and coordinating delivery of a routine maintenance support

To be successful in this role you will:
Experience in Account Management.
Hold an NV or higher Security Clearance & ability to work within an Australian Government Department in ACT & surrounds.
Ability to work independently with a high level of integrity
Previous experience in a customer facing IT or Engineering role preferred.
FedGov and Defence customer facing experience highly regarded.
ITIL Foundation certification highly regarded.
Excellent communication skills and experience in writing customer incident reports using technical data.
What’s on offer:
At HPE we offer industry leading benefits such as commission accelerators, flexible working, enhanced parental leave, Wellness Friday, the ability to participate in Employee Resource Groups activities, volunteering opportunities, constantly evolving career growth & more.

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Applicants must be compliant with the relevant government COVID19 vaccination legal requirements (if applicable). Some roles require visits to our partner or supplier premises. The relevant laws and partner/supplier visitor policies may therefore include specific COVID19 vaccination requirements. HPE also has a general vaccination (or valid exemption) requirement for attending HPE offices (which attendance may be a requirement depending on the role).

**Job**:
Services
**Job Level**:
Expert

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.