Customer Support Administrator

2 weeks ago

Kingsford, Australia In The Deep Swim School Full time

**CUSTOMER SUPPORT ADMINISTRATOR - CASUAL**

**About Us**:
Are you passionate and enthusiastic about aquatic activities and supporting customers?

Does the thought of passing down your love for swimming to the next generation inspire you?

Then we have the perfect opportunity for you to join us in creating communities that love life together

At In The Deep, we believe passionately in bringing people — of all generations — together, through the wonders of being in the water.

In The Deep teaches kids to become confident, relaxed swimmers so that they too can participate in and grow up to love, respect and feel at ease in the water.

**About the Role**:
**We estimate this role to be 12 hours a week**:

- Saturday: 7:00 am - 3:00 pm
- Sunday: 7:00 am - 11:00 am

**Responsibilities**:

- Conducting telephone calls to assist customers with inquiries, bookings, and concerns.
- Utilizing software and computer skills to manage administrative tasks efficiently.
- Demonstrating problem-solving abilities to address customer issues and inquiries promptly.
- Exercising strong organisational skills and attention to detail in managing customer records, schedules, and inquiries.
- Acting as a strong communicator to convey information clearly and effectively to customers and team members.
- Taking the initiative to identify areas for improvement in customer service processes and procedures.

**Requirements**:

- Availability to work Monday to Friday, with flexibility within the specified hours.
- Working with Children Check (WWCC) qualification.
- Proficiency in software and computer skills relevant to administrative tasks.
- Demonstrated problem-solving abilities.
- Strong organisational skills with a keen attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to take initiative and effectively collaborate both independently and within a team.

**What we offer**:

- Competitive pay rates: Saturday - $32 per hour/Sunday - $35 per hour.
- Opportunity to work in a dynamic and rewarding environment.
- Training and development opportunities to enhance skills.
- Contribution to a positive and supportive team culture.
- Free Gym Membership

**Job Type**: Casual

Pay: $32.00 - $35.00 per hour

Expected hours: 12 per week

**Benefits**:

- Gym membership

Schedule:

- Weekends only

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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