Client Services Coordinator

**Location**:

- Hobart, Tasmania**Category**:

- Not for Profit and Charities

**Work type**:

- Permanent

**Client Services Coordinator**

FindStaff are currently seeking an experienced and enthusiastic Client Services Coordinator to join our sister company the Team at Interact Australia in Hobart, TAS.
- Not for profit - Generous Salary Packaging Options
- Learning and Development opportunities
- Employee Assistance Program
- Career progression within the IntoWork group
- Competitive remuneration package
- Great Company Culture

**About the Company**

Interact Australia’s purpose is to champion and support people with a disability in their choices, based on principles of opportunity, participation, inclusion and equality. Their key focus is in making a positive difference to the everyday lives of individuals and through supporting inclusive communities.

Interact Australia, proudly part of the IntoWork Group, is a not for profit disability support organisation that has been providing support services to people living with disability for thirty years. Their success and longevity is a result of being a contemporary service provider ensuring the response to the needs goals and aspirations of people living with disability. Interact Australia provides individualised services through their Disability Employment Services and Community living Services in home and in the community.

**About the Role**

We are looking for an experienced professional who is able to hit the ground running, focusing on rostering of support professionals using Carelink+.

A dynamic role that acts as the conduit between our NDIS participants and fantastic support crew. This role forms a crucial part of our key supervisory and operations unit working alongside our experienced management team.

As this role is the interface between clients and support workers you will manage the day to day coordination of the delivery of supports to clients including;
- Ongoing liaison and communication with clients to enable them to achieve their defined and funded goals
- Intake and risk assessment of new participants
- Utilisation of Carelink+ to manage deployment of staff, current servicing to Clients; approval of completed work and accurate billing
- Matching of Support Workers to individual clients
- Recruitment and Selection of new Support Staff
- Model, mentor and monitor the work practices of staff in working within the NDIS Code of Conduct framework
- Ongoing monitoring and nurturing of a team culture that focuses on customer service.

**Key Selection Criteria**:

- Proven experience working within the Disability or Health Sector
- Demonstrated experience in rostering and coordinating the delivery of disability and/or community services;
- Knowledge of NDIS Framework and Community Services Funding Models;
- Working knowledge of best practice rostering, workforce optimization and system utilization;
- Experience in managing workforce issues including supervision, coaching and mentoring;
- Experience managing complex disability or related Client presentations and complexities;
- Experience in incident management and reporting
- Experience delivering outcomes and working with KPIs.
- A current Driver’s Licence (non-negotiable)
- Applicants must be eligible to work in Australia. A current Working with Children and National Police Checks are required and can be arranged for the suitable applicant._
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**Job Information**:

- Job Reference: 200038612_1661150912
- Salary:

- Salary From: £60000
- Salary To: £70000
- Job Industries: Not for Profit and Charities
- Job Locations: Hobart, Tasmania
- Job Types: Permanent
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