Client Services Coordinator

About Us

Interact Australia work to promote social inclusion, health and wellbeing by empowering people to achieve their full potential. As a values based not-for-profit organisation, we champion and support people with a disability in their choices, offering a range of person-centred supports, matched to meet unique circumstances and individual needs. Offering support services in NDIS and Disability Employment across VIC, QLD, SA, NSW, NT and TAS. We are looking for a keen community service professional to join our growing team based in our Hobart office.

Interact is proudly part of IntoWork a national group of  businesses, opening doors to apprenticeships, training, employment and support.

Working with Interact

At Interact we value every employee by acknowledging and respecting their individuality, by inspiring action & change, and by creating connections to achieve social inclusion and equality. Benefits of working with us include:

• Competitive remuneration and conditions, including penalty rates, kilometers reimbursement while on shift and a broken shift allowance
• Not-for-profit salary packaging for $15,800 per year for general bills and expenses, plus an additional $2,500 for meals and entertainment
• Learning and Development opportunities
• Access to our Employee Assistance Program
• Career progression within the IntoWork group

About the Role

We are looking for an experienced professional who is able to hit the ground running, focusing on rostering of support professionals using Carelink+.

A dynamic role that acts as the conduit between our NDIS participants and fantastic support crew. This role forms a crucial part of our key supervisory and operations unit working alongside our experienced management team.

As this role is the interface between clients and support workers you will manage the day to day coordination of the delivery of supports to clients including;

• Roster Management
• Ongoing liaison and communication with clients to enable them to achieve their defined and funded goals
• Intake and risk assessment of new participants
• Utilisation of Carelink+ to manage deployment of staff, current servicing to Clients; approval of completed work and accurate billing
• Matching of Support Workers to individual clients
• Recruitment and Selection of new Support Staff
• Model, mentor and monitor the work practices of staff in working within the NDIS Code of Conduct framework
• Ongoing monitoring and nurturing of a team culture that focuses on customer service.

Who you are

To be successful in this role we are looking for someone who has proven experience working within the Disability or Health Sector and who has;

• Demonstrated experience in rostering and coordinating the delivery of disability and/or community services;
• Knowledge of NDIS Framework and Community Services Funding Models;
• Working knowledge of best practice rostering, workforce optimization and system utilization;
• Experience in managing workforce issues including supervision, coaching and mentoring;
• Experience managing complex disability or related Client presentations and complexities;
• Experience in incident management and reporting
• Experience delivering outcomes and working with KPIs.
• A current Driver's Licence (non-negotiable)

Please note:The successful candidate will be required to participate in an Australian Federal Police check, NDIS Quality and Safeguards Worker Screening and a WWCC, prior to confirmation of appointment to the position.

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

Interact Australia embraces and celebrates the diversity of our workforce. We are committed to fostering a culture of belonging and community for our clients, participants, and employees.

Interact Australia are an equal opportunity employer and encourage applications from candidates who represent the rich diversity of our society, particularly those who may be marginalised, or experience barriers to employment and employment inequity. This may include people who are First Nations, are culturally and racially diverse (CARM), living with disability and neurodiversity, and or have family and caring responsibilities. Likewise we welcome applications from people of varied sex, religion, gender identity, age and sexuality.