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Resource Coordinator

2 weeks ago

Adelaide Region SA, Australia NEC Australia Full time

Just opened We’re seeking expressions of interest internally for an IT Resource Coordinator, to join our Hybrid IT team on a permanent basis.
**About the role**
Reporting to the Capability Manager, the Resource Coordinator (RC) role, will suit someone who has a high-level of attention to detail and exceptional interpersonal skills; thrives on being pleasant to others, whilst delivering exceptional professional customer service to our customer.
**Responsibilities include**
- Ensure that relevant resources are assigned and managed to delivery services from the resources pool. The Resource Coordinator is responsible to manage and coordinate the ITSM toolset workload.
- Coordinate all incidents and service requests logged by customer for the SMO engineering staff.
- Ensure that the service and incident requests meet SLA’s requirements and are assigned to not only the right team but the engineer from a central pool of resources.
- Drive and work towards meeting our service targets.
- Work closely with engineers to understand their capabilities and skills to support our customers.

**About you**
- Well-developed interpersonal and communications skills,
- An understanding of ITIL framework at foundation level,
- Supporting Customer Service, whilst building and maintain effective relationships to deliver the customers’ requirements,
- Working on large contracts with government and or corporate sector,
- Understanding of managed services contract or similar,
- Working knowledge of ITSM toolset BMC Remedy.

**About NEC**
NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers. We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.
**Closing Date**

**Come work with us**:
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as flexible work options, 12 weeks paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.