Member Services Consultant

2 weeks ago

Perth, Western Australia Royal Automobile Club of WA Full time $60,000 - $80,000 per year

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.

RAC Finance (RACF) specialise in market leading finance products and services that provide a range of solutions for our diverse member base. We are currently looking for a skilled Customer Service Specialist to join our personal finance team. The core purpose of this role is to support our members through personalised and genuine conversations, contribute to the day-to-day operational functions, deliver on individual performance goals and contribute to the success and engagement of the wider team.

What will you be doing?

  • Manage a high volume of inbound and outbound calls from personal loan members, with a focus on uncovering proactive solutions and building positive member relationships.

  • Providing excellent service across various communication channels to ensure member satisfaction.

  • Meeting and exceeding both, individual and team KPIs and targets.

  • Process personal loan maintenance requests from members – i.e. address changes, loan payout requests and payment method updates

  • Assisting and actioning all general member enquiries, which includes management of multiple shared mailboxes and administrative tasks.

What are we looking for in you?

  • A desire to maintain a strong focus on achieving sales targets while providing personalized, positive and effective service to members.

  • Excellent interpersonal skills with the ability to anticipate member needs and proactively offer solutions.

  • Self-motivated with the ability to work collaboratively to achieve individual and team goals

  • A positive mindset with a drive to learn and continuously improve, embracing new challenges and opportunities for growth.

  • Computer literate with the ability to multitask and prioritise tasks effectively.

  • Experience in customer service or sales – previous lending, call-centre and/or tele-sales experience highly regarded

What can we offer you?

A career at RAC is more than just a job. We are passionate about our people, and we strive to create an environment that fosters their growth and our culture. We value that everyone is different, and we strive to encourage everyone to reach their pinnacle. RAC are committed to developing our internal talent and this could be an ideal time to join our diverse and varied organisation that is currently going through a significant transformation. In addition to this we offer:

  • Access to RAC member benefits

  • An established Diversity & Inclusion strategy

  • Generous discounts on home, contents and car insurance plus free roadside assistance

  • In-house Health and Wellness programs

  • A competitive base salary plus super (ability to purchase additional leave)

  • A very active Social Club - join one of the most active social clubs in Perth with over 900 members

RAC Finance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

LI-ER1

  • Member Services Consultant

    5 days ago

    Perth, Western Australia MUFG Retirement Solutions Full time $60,000 - $90,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Member Services Consultant

    4 weeks ago

    Perth, Western Australia Royal Automobile Club of WA Inc. Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030. RAC Finance (RACF) specialise in market leading finance...

  • Member Services Consultant

    4 weeks ago

    Perth, Western Australia Royal Automobile Club of WA Inc. Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030. RAC Finance (RACF) specialise in market leading finance...

  • Member Services Consultant

    2 weeks ago

    Perth, Western Australia RAC WA Full time $60,000 - $180,000 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.RAC Finance (RACF) specialise in market leading finance...

  • Consultant - M&A Consulting Services

    3 days ago

    Perth, Western Australia Deloitte Services Pty Ltd Full time $80,000 - $120,000 per year

    Job Requisition ID: 38908 Do you want to help some of the largest, most interesting organisations in the world imagine, deliver and run the future?In response to the growing demand for our market leading M&A Consulting services, we are seeking a Consultant or Senior Consultant to join our team in Perth to deliver trusted advice and practical solutions for...

  • Member Solutions Consultant

    2 weeks ago

    Perth, Western Australia Royal Automobile Club of WA Full time $60,000 - $80,000 per year

    At RAC, we are passionate about development and providing new opportunities. This means we are on the lookout for someone to join our Sales and Member Service Outbound team.The opportunityWe are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time positionWhat are we...

  • Member Solutions Consultant

    2 weeks ago

    Perth, Western Australia RACWA Full time $60,000 - $80,000 per year

    At RAC, we are passionate about development and providing new opportunities. This means we are on the lookout for someone to join our Sales and Member Service Outbound team. The opportunity We are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time position What...

  • Member Solutions Consultant

    2 weeks ago

    Perth, Western Australia RACWA Full time $80,000 - $100,000 per year

    With over 1.4 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." As a Full time Member Solutions Consultant, you will be the face and voice of RAC. Whether sat in front of you in our...

  • Manager, Workday PATTS Consulting Services

    2 weeks ago

    Perth, Western Australia Cognizant Technology Solutions Full time $120,000 - $180,000 per year

    The Manager, Consulting Services is a "go to" practice leader that provides expert guidance, advice, and development support to the Consulting management teamand their subsequent team members. This individual will assist the sales team with sales activities such as orals, estimations, and Statements of Work (SOW's). This person works closely with Engagement...

  • Payroll Consultant

    7 days ago

    Perth, Western Australia Health Support Services (WA health system) Full time $104,000 - $130,878 per year

    Your new roleWe are seeking enthusiastic and suitably experienced persons for the role of Payroll Consultant.This is a Recruitment Pool for Permanent Full Time and Fixed Term Full Time appointments with the possibility of extension(s) and/or permanency.As a member of the Workforce and Organisational Development Business Unit, you will be responsible...